Complaint Details

Status	:	Closed
Complaint No	:	0015215/2014
Category	:	Others
Date	:	05-03-2014
Subject Line	:	Funds Held by eBay India since 2 Years due to their Technical Issue on Website
Complainant	:	Funds Held by eBay India since 2 Years due to their Technical Issue on Website
Address	:	301 Abhisekh Appartment Near Jain Temple Nirban Road Jamnagar
Complainee	:	eBay India Private Ltd
Address	:	eBay India Private Limited, 14th Floor, North Block, R-TECH Park, Western Express Highway, Goregaon (East), Mumbai 400063

Complaint Details
Dear Sir,


I have started selling online on eBay India Platform before 2 years in April-May-2012. According to eBay Process they have a PaisaPay as a payment option in which the sales revenue are credited and then transferred to your bank account. After selling very good for one month I realised my bank account registered with eBay PaisaPay is old one which was not active anymore. I tried contacting eBay customer support and they guided me simple steps to change your Bank details. However I tried several times doing that but due to some technical error on eBay India website, I was not able to do that. I tried chasing eBay and PaisaPay customer support several fruitless times for many months but have not had single response or resolution. Every time I call them I am put on hold for long duration and then advised that "we are sorry sir for the glitch, this will be resolved and you will be able to change the bank details after few hours" but every time same problem since 2 years now and I have no choice left but to escalate this.


Hopefully looking forward to hear from yourselves.




Kind Regards,
Jay Badani

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