Complaint Details

Status	:	Closed
Complaint No	:	0015309/2014
Category	:	Telecom
Date	:	11-03-2014
Subject Line	:	Fraud Internet Charges
Complainant	:	Fraud Internet Charges
Address	:	A-2, Sector-8, Rohini
Complainee	:	Bharti Airtel
Address	:

Complaint Details
I raised a request for 2g pack deactivation for mobile no. 9990755575 on 4th march 2014 in the evening around 7 PM. CCR confirmed me that your pack will be deactivated within 1 hour and no other information provided.
Now Airtel people generate bill of Rs.4733.73 and barred my outgoing services due to excess usage.
When I spoke to appellate authorities I was SHOCKED TO LISTEN that in 1DAY on date 4th March, my bill got generated to approx Rs. 4733.73(Rs. Four thousand seven hundred thirty three rupees seventy three paisa) against my credit limit of Rs. 1000.00 (Rs. One thousand only) and they (Airtel India) themselves took decision to disconnect my services of their own even without any intimation or prior warnings. Reason given by Airtel Indian Customer care was my GPRS plan benefits are till 3rd March which is IMPOSSIBLE because I raised a request on 4th March in the evening around 6-7PM because I don’t want to charged for next billing cycle.
Charge Rs. 4733.73 (Rs. Four thousand seven hundred thirty three rupees seventy three paisa) in unbilled amount in one day is baseless as It is not possible that someone will use 2G internet for Rs. 4733.73 when there are 3g services available in 10 time lesser amount.
And secondly, If my credit limit is of Rs 1000 then how come my bill generate for 4733.73
If you people don't gave full Information to me then why should I suffer or afford excess billing as a customer. Why Airtel decided to freeze my account at Rs.4733.73 against my limit of Rs. 1000.00, why not at Rs.600, 800, 1,000 or any other figure.
My credit limit is Rs. 1000, I have not received any information that I have exceeded my credit limit and suddenly next day my unbilled amount become Rs.4733.30.
I have used my internet before deactivating my services; there is no sense of charging for the whole day usage and also Customer care representative doesn’t inform me anything like this.
I have also attached the screenshot of message I have received at 7:45 PM that my internet pack has been deactivated. If they have deactivated my services at 7:45 PM than how come they stopped giving me the benefits of 2g Pack from 3rd March.
I have used total 778 MB in a month, although I was offered 2GB internet with 80kbps after that unlimited free data with 40kbps speed.
Airtel is mentally harassing by generating fraud bills and stopping my outgoing services.

Replies