Complaint Details

Status	:	Closed
Complaint No	:	0015338/2014
Category	:	Banking
Date	:	13-03-2014
Subject Line	:	less bank FDR interest given
Complainant	:	NIMESH PRAVINCHANDRA PANDYA
Address	:	A/18, SHWETDEEPMALA CHSL, KOSAMGO NAGAR,NEAR KORA KENDRA FLY OVER,S.V.ROAD, BORIVALI (WEST),MUMBAI-400092
Complainee	:	DENA BANK
Address	:	BORIVALI (WEST)

Complaint Details
This complaint first time i made to bank.

CA Nimesh Pandya request you to give the interest rate of the FDR prevailing as on the year, as this was pending with the Dena bank till last weak bank phoned to us.Now following facts i would like to highlight.

1) Bank informed for pending FD after 3 years. i.e.last week.
2) Now when I Elder son of Shri P P Pandya went as on 13 july 2013 in the new premises and met Mrs.Sarla Putran she said your FD is pending with us. Why such a long time was taken to inform us.there is every single bank in india If FD is pending then rewes it every year automatically Like for e.g.IDBI,UBI,Kotak Bank etc.Madam said do not compare us with other bank.we do not work like them.
3) At the same time Since FD is not closed I want the rate of interest prevailing in the respective accounting years.calculate the same and give it to me.Mrs. Sarla Putran said you will have to renew the same otherwise you not get any interest.So we said we will renew the same.Now she said you will get Savings rate interest.I said this is not acceptable.I took FD back.then she called Manager Mr.Arun Kumar he also said boss understand if this we will close you will not get any interest at all.so whatever you are getting just take it. How ridiculous answer.then i said i am CA i know the rules.Then he said this is the thing dena bank follows. I said i will apprach RBI & banking ombudsman for this matter. he said we can not help you out. Kindly give me the answer for this many years how your bank audits your account & return is filed.How you did not came to know this in the same year of maturity.You could have phoned or Emailed us at that point of time.So I should not loose FDR interest & No TDS should be deducted.
4) Do the bank staff knows My FDRs lies with the bank from 2007 onwards and it is renewed every year.
5) My stand is I want leave the single penny of interest.I know what the bank is doing with this money. So kindly give me renewed FD with FDR interest for senior citizen prevailing from the beginning.If that is not Possible I will definitely go to RBI & Banking Ombudsman to complaint.Question of deducting TDS also does not arise.Bank staff is illiterate or what.Do they know the Slab rate for Retired Senior Citizen. So question of deductiing TDS does not arise. Full amount Should Credited to Our Joint Account.
6). Mrs. Sarla Putran said on FD amount Rs. 117415 as on 07-11-2010 today as on 13 07 2013 you will get 126919.I said this is absurd & even if I will keep this amount in my home I will be happy. I am telling bank give me all your amount at this rate to me I will for life time give you more than 12 % to you indefinitely.
7) Also I am surprised that without infrming the customer how you have raised the Minimum Balance reqt from Rs.1000 to Rs.2000. so when one day i went to bank i came to know for this & i had deposited cash reqd to recoup the balance, on 03 dec 2011.you can see my passbook.i also asked mr naik.officer where is the manager i want to meet him regarding my account.since my father is know more I wanted to inform. and i have the complaint regarding raising of min.bal without prior information.tomorrow you will start raising bal to 10000 rs. and then 100000 lac rs without prior information and start debiting min bal chgs.this is a good business.i will start the same.manager was not available.FDR intimation at that point of time could have been intimated.
8) Details of my FD is as follows.

SDR No. A/C No Holders Name FD period FDR Amount

3343150 006066025725 Pravinchandra P Pandya 07-11-2009 to 07-11-2010 117415/-
Mehul P Pandya

Savings A/c No Holders Name

0060100008180 Pravinchandra P Pandya Senior Citizen
Mehul P Pandya Younger Son
Hansaben P Pandya Wife & senior Citizen


Kindly do the needful at earliest. No deduction of TDS & FDR interest Prevailing as on that year for that particular period.Also request you to remove minimum balance charges penalty levied unilaterlly without informing the customer.

Thanking You

Regards,
CA Nimesh Pandya
9324559854.
Mehul P Pandya
9322893038

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