Complaint Details

Status	:	Closed
Complaint No	:	0018536/2014
Category	:	Others
Date	:	18-03-2014
Subject Line	:	Defectife & Damage Mobile Set Replacement of
Complainant	:	Partha Majumdar
Address	:	27/2 Joyram Nayabhusan Lane
Complainee	:	Nokia India Pvt. Ltd.
Address	:	5 th.Floor, Tower A &B

Complaint Details
From: Sri Partha Majumdar
27/2, Joyram Nayabhusan Road
P.O. Bhatpara
Dist. North 24 Parganas
West Bengal, Pin 743123
Mo.9831658624
Email : pmajumdar1970@gmail.com
To
The President & CEO,
Nokia India Private Limited,
5 th. Floor, Tower A&B,
Cyber Green, DLF Cyber City,
Sector 25A, Gurgoan,
Hariyana-122002 , India

Sub. Harassment, Vindictive Motivation & Negative Attitude in replacing
Defective & Damaged Nokia Model 620 Mobile within the warranty
Period -request earliest replacement of:
Ref. :1)Device Serial No.356347052728982
2) Nokia Regd. Pin Code No. 30563286829363 Dt.27.04.2013
Dear Sir,
With due honor I lay before you the following facts for your kind intervention to replace the defective & damaged Mobile at the earliest :
i) That, I have purchased the said Mobile from Bharat Electronic Trading Corporation P-15 Bentinck Street , Kol-700001 on 04/04/2013
ii) From the very date of purchase it was defective as the Battery charged was
Always under estimated / specified limit as a result charged was stayed only maximum 1 hour and the set become very hot after a moment
iii) on 20.02.2014 I have lodged complaints to Limton Nokia Care at 13 & 14
BBD Bag Kol-700001 for replacement the defective Set , after keeping it with
them for 4-5 days they have handed over the set with the same problem . after
a few days again it become unserviceable.
iii) on 07.03.2014 again I have reported to Nokia Care the man concerned told that the Battery has become out of order and it is to be changed.
iv) On 07.03.2014 I have purchased one new Battery from Fairview Tradecom
Pvt.Ltd. , 4, Chandni Chawk Street, Kol. 700072
v) on & from 15.03.2014 the said defective Set has totally Stopped.
Now , I am in a great fix as I am a self employed person and loosing my valued clients due to communication gap as having no Mobile.
In such a condition I would request you to replace the said defective Mobile Set at the earliest otherwise I will have no alternate than to seek legal help.
Thanking you,

Dated 17.03.2014 Yours faithfully,

( PARTHA MAJUMDAR)



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