Complaint Details

Status	:	Closed
Complaint No	:	0018599/2014
Category	:	Service Provider
Date	:	23-03-2014
Subject Line	:	Cheated by matrimonial agent
Complainant	:	RAKHEE SAKHUJA
Address	:	12 UGF Kailash hills, New Delhi
Complainee	:	Vivante Matrimonial
Address	:	j1/22 a d4 3rd floor, khirki extn Near krishna mandir

Complaint Details
This is a complaint regarding a dubious matrimonial Agency called Vivante Elite. Their URL is http://www.vivantematrimonial.com/ and http://www.vivanteelite.com/ It is run by a Me Raj Bhatia in delhi and his partner Kavi Bhatia. All details about company available on this link http://www.domsreport.com/www/vivantematrimonial.com They have an office in defence colony in delhi and one registered one in Mumbai. Raj Bhatia took Rs. 5618 on the pretext to provide profiles of suitable grooms for my younger sister. Till 15 feb ( 19 days after taking membership fee) I received not a single profile. Each time I would call him he would say he is busy and never called back. Finally on 15 Feb when I asked him about the status again he replied 'these things take time, it can be 3 weeks or 3 months or 2 years' This is not what was communicated to me in all our previous communications. And as our objective always was to get quick responses and close an alliance as soon as possible, something that was communicated to Raj Bhatia on phone and email at the onset, I requested a refund of membership fees. And as not a single profile was sent our way, the service never started in the first place. So there is nothing wrong about expecting a refund because as he admitted, he didn't have any alliances to recommend even after 3 weeks. Also, I may add, his term's and conditions were never communicated to us ( in paper or email), so although he argued it was within his terms to not allow refunds on any grounds whatsoever, its an invalid argument, because it was neither communicated nor signed upon. Hence I would like to file a complaint to a- recover the money paid to him and lost. And b - a just penalty for causing harassment and anguish and fir establishing the principle that you can't just get away by cheating people like this. And lastly c- his PAN NUMBER mentioned on invoice attached Could be false, if that is true, appropriate legal action for fraud. I can provide email confirmation of receipt of the fees from Mr Bhatia if required. Also I have attached my last email to him detailing all aspects of the case. Pls have a read. Text messages can also be produced to confirm he sent someone to take the money from me to my house.

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