Complaint Details

Status	:	Closed
Complaint No	:	0018691/2014
Category	:	Service Provider
Date	:	27-03-2014
Subject Line	:	Cheated by matrimonial agent
Complainant	:	RAKHEE SAKHUJA
Address	:	12, UGF, KAILASH HILLS
Complainee	:	Vivante Matrimonial/ VIVANTE ELITE
Address	:	j1/22 a d4 3rd floor, khirki extn Near krishna mandir

Complaint Details
This is a complaint regarding a dubious matrimonial Agency called Vivante Elite. Their URL is http://www.vivantematrimonial.com/ and http://www.vivanteelite.com/ It is run by a Mr. Raj Bhatia in Delhi and he has a partner called Mr. Kavi Bhatia in whos name the company is registered. All details about company available on this link http://www.domsreport.com/www/vivantematrimonial.com They have an office/residence in Defense Colony in Delhi and one registered one in Mumbai ( although the website is registered under ad address in Malvia Nagar, New Delhi). Raj Bhatia took Rs. 5618 ( Rs. 5000+taxes) on the pretext to provide profiles of suitable grooms for my younger sister. Till 15 February ( 19 days after taking membership fee) I did not receive a single profile. Each time I would call him he would say he is busy and would not call back. Finally on 15 Feb when I asked him about the status again he replied 'these things take time, it can be 3 weeks or 3 months or 2 years' This is not what was communicated to me in all our previous communications. And as our objective always was to get quick responses and close an alliance as soon as possible, something that was communicated to Raj Bhatia on phone and email at the onset, I requested a refund of membership fees. And as not a single profile was sent our way, the service never started in the first place. So there is nothing wrong about expecting a refund because, as he admitted, he didn't have any alliances to recommend even after 3 weeks. But he refused outright, spoke to me very rudely and said if I wanted I refund my only option was to sue him. Also, I may add, his terms and conditions were never communicated to us ( in paper or email), so although he argued it was within his terms to not allow refunds on any grounds whatsoever, it is an invalid argument, because it was neither communicated nor signed upon. Hence I would like to file a complaint to a) recover the money paid to him and lost. And b) a just penalty for causing harassment and anguish and for establishing the principle that you can't just get away by cheating people like this. And lastly c) his PAN NUMBER (Akxpb9568k) mentioned on invoice attached may or may not be real, if that is fake, then appropriate legal action for committing fraud. I can provide email confirmation of receipt of the fees from Mr Bhatia if required. Also I have attached my last email to him detailing all aspects of the case. Pls have a read. Text messages can also be produced to confirm he sent someone to take the money from me to my house. ATTACHED 2 DOCUMENTS- INVOICE FOR SERVICE AND EMAIL SUMMARY.

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