Complaint Details

Status	:	Closed
Complaint No	:	0018693/2014
Category	:	Consumer Goods
Date	:	27-03-2014
Subject Line	:	FAILED 2 TIMES IN SERVICE AND PROVIDED A REPAIRED HANDSET ON 3RD TIME AS BRAND NEW REPLACEMENT
Complainant	:	Vivek Agrawal
Address	:	Main Road
Complainee	:	HTC
Address	:

Complaint Details
HTC INDIA CUSTOMER SERVICE TRIED TO REPAIR MY HANDSET HTC DESIRE 600 C (PURCHASED ON 09-10-2013, UNDER 1 YRS MANUFACTURER'S GUARANTEE) TWO TIMES FOR SPEAKER ISSUE AND THEN AGREED TO PROVIDE ME 1-1 REPLACEMENT ON 19 TH MARCH'2014. THIS WAS ALSO A FAULTY DEVICE SEND TO ME AS A NEW DEVICE. THIS PROCESS ALREADY TOOK MORE THAN 45 WORKING DAYS. STILL THEY ARE NOT PROVIDING ANY RESOLUTION. I AM BEING MENTALLY HARASSED IN THIS ISSUE, PURCHASING A HANDSET FOR RS. 27000 AND NOW BEING ASKED TO AGAIN SUBMIT THE DEVICE FOR REPAIR 4TH TIME. PLEASE ADVICE AND HELP ME OUT.

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