Complaint Details

Status	:	Closed
Complaint No	:	0002115/2012
Category	:	Banking
Date	:	23-06-2012
Subject Line	:	Non credit of my reward points even after 2.5 months and lots of reminder mails
Complainant	:	Parveen Dang
Address	:	Pune
Complainee	:	Freedom Rewardz
Address	:	The Qube, A-703, MV Road, Marol, Off Andheri-Kurla Road, Andheri (E) Mumbai, Pin Code – 400059 India

Complaint Details
DESCRIPTION
I used my SBI debit card for a transaction in march 2012, details of which are as follows
Transaction Reference Number MSPG2711212516
Transaction Date and Time 28-03-2012 12:58:51
Payment Amount (Rs.) 6298.98

I am constantly mailing Freedom Rewards customer care on membersupport@freedomrewardz.com but

they just don;t seem to solve this matter. Also replies don't come in regularly to my mails.

I mailed them on
10th Apr 2012
13th Apr 2012
16th Apr 2012
24th Apr 2012
28th Apr 2012
15th May 2012
5th June 2012
14th June 2012
19th June 2012
22nd June 2012

The only response I got was on 17th May in which they responded "With regards to your query,we

sincerely apologize for the delay. We have escalated the same to the concern team and will keep

you posted regarding the same at the earliest."

I am not sure what is their earliest.


DAMAGE
Mental Harassment
Cheating customer
Time wasted in followup with customer support
Efforts put in

COMPENSATION REQUIRED
written Apology from Freedom Rewardz
500 extra points for my time and efforts as compensation.
Reward points for 28th Mar 2012 transaction

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