Complaint Details

Status	:	Closed
Complaint No	:	0002130/2012
Category	:	Consumer Goods
Date	:	28-06-2012
Subject Line	:	Left in a bad situation
Complainant	:	Donita M. Gray
Address	:	3664 Malibu Palms Dr Apt 203
Complainee	:	TMobile
Address	:	12920 Bellevue

Complaint Details
On June 27thm 2012 I went onto T-Mobile website to look at the available plans. I selected the pre-paid plan and free phone and went through the process of ordering the phone. Unfortunate the system error out so I decided I would call CS the next day. I never received any confirmation from T-Mobile. On June 28, 2012 I attempted to get gas and my card was denied. When I contacted my bank, I was informed that T-Mobile had a pending charge of 125.00 dollars. When I contacted T-Mobile and explained what happened all they could offer was apology and we will credit your account back in 72 hours. They gave me a merchant ID number 095153 to give to my bank and indicated that the holding was on my bank’s end. I contacted SunTrust and spoke with a branch manager who advised that they could not just accept T-Mobile merchant ID but needed for a representative to contact them advising that the transaction was canceled. I then contacted T-Mobile again and explained this to them only to be told well we don’t contact banks to advise them that the pending transaction was canceled. The representative continued to say that there was no one I could talk to that would help me and that I would have to allow 72 hours. This caused me to be left with my account overdrawn and no money and a lack of urgency or assistance from T-Mobile regarding my issue. To only apologize for their website error and leave it at that is unethical especially when it put me in a situation that my account is overdrawn and I have no funds available.

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