Complaint Details

Status	:	Closed
Complaint No	:	0002183/2012
Category	:	Consumer Goods
Date	:	23-07-2012
Subject Line	:	Non-delivery of goods purchased and payment made online-more than a month lapsed.
Complainant	:	Tripurari Mondal
Address	:	Anchalia Maidan
Complainee	:	100bestbuy.com
Address	:	100bestbuy.com C/O Suksh Technology pvt Ltd, Salarpuria Hallmark, 15/3@16, 4th floor, Kadubeesanahalli, Outer Ring Road, Bangalore - 560087, INDIA.

Complaint Details
I made online payment on of Rs. 643/- on 13.06.2012 vide Bank Transfer ID 130612 of CC avenue(Rs. 399/- paid on 21 .04.2012 vide bank transfer ID 210412 of CC avenue towards contest and it remained in my credit). So I paid a total of Rs. 1042/-towards purchase of item REEBOK SWIFT YUVI RB03.They declared their delivery time as 12 days but though 40 days are already over after I made payment for the above order they are yet to take any action regarding delivery of the purchased article. I sent them as many as 5 mails as well as tried to contact over phone for 10 times since I paid Rs.399/- (payment date 21 .04.2012 vide bank transfer ID 45096201/210412) for so called contest as they are continuously making publicity over their portal as well as various web based media but they didn’t bother to attend any mail and their phone is kept in such a mode that nobody can reach them. I have gone through various comments expressed in web based forums and the information I got is very discouraging for a buyer. Moreover, I was not able to track my order online from their site as whenever I attempt to follow a “tracking order” link some useless particulars appear which is nothing but a hoax. On following the links which takes to DTDC site it is noticed that they have given a wrong details and the parcel relate to some S M JAIN which have already been delivered at Jaipur on 28.06.2012. This is a farce in the name of business if not fraud. This is a dubious trade practice. it is also known that they are not fair enough in dealing with the purchasers. This is misappropriation of money and cheating in the name of online business. I seek immediate redressal either by getting back the entire money stated above with compensation or the material I purchased with sufficient compensation for the harassment they made. Copes of purchase confirmation and tracking details as stated above are enclosed.

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