Complaint Details

Status	:	Resolved
Complaint No	:	0002207/2012
Category	:	Health
Date	:	31-07-2012
Subject Line	:	Water purifier
Complainant	:	thirugnanaselvan
Address	:	22/38, 1st floor, paruthivakkam street
Complainee	:	Eureka Forbes
Address	:	Chennai

Complaint Details
This regarding repeated complaints against Eureka Forbes. They give a commitment that they resolve the problem in 24 hours. But whenever i log a complaint i need to follow daily 3 times for problem resolving. Even then there's no response. From the customer care they had given Regional Manager - Imayan's mob.no. i had tried 100 times he doesn't pick his mobile. Don't know why they give mobile to those persons.I had raised 2 complaints for my 'Eureka Forbes RO Enhancer model'. Here are the complaint nos. 67615998 & 87374306 both are requests are still open without any response.

While we bought this product the sales person has given a wrong information about this product that its enough if you clean the filter once in 3 months. But withing 3 weeks its not filtering. We had invested Rs.12,000/- to buy this product. And its a headache for us to raise a call everymonth and waiting without any response.

So we request you to take necessary action to sort out this issue once for

If require we can provide details.

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