Complaint Details

Status	:	Closed
Complaint No	:	0020181/2014
Category	:	Banking
Date	:	29-03-2014
Subject Line	:	Citibank - Incorrect Charges & unable to provide CCTV Footage
Complainant	:	Rishabh Dangwal
Address	:	First Floor J1-240 DDA Flats Kalkaji
Complainee	:	CitiBank NA
Address	:

Complaint Details
On 7th October 2013 , a mis-transaction of 10000/- was done on my Debit Card at Deutsche Bank ATM for which Citi was *UNABLE* to provide any conclusive feedback for 5 straight months. I was provided an immediate credit & it was agreed on email with Simmy Sebastian (Citi Officer Mumbai) that Citi will provide me CCTV footage of ATM as an evidence before reversing any credit. As discussed with *countless* Citiphone Officers they recommended to get in touch with Deutsche Bank (which I did) , raise FIR with police (attached) but everything went futile & today (28 March 2014), Citi has reversed the transaction *WITHOUT INFORMING ME IN ANY FORMAL MANNER* & *WITHOUT PROVIDING ME CCTV FOOTAGE OF THE TIME OF INCIDENT*, & even penalized an ovserdraft of 3899/- .

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