Complaint Details

Status	:	Closed
Complaint No	:	0020230/2014
Category	:	Telecom
Date	:	31-03-2014
Subject Line	:	Not Refunding the Amount(www.zopomobiles.in)
Complainant	:	Sunil Kumar Panda
Address	:	Plot-70/10, Jagda, Near Saint Mary School
Complainee	:	Zopo Mobiles Private Limited(E-Commerce)
Address	:	51-d, First Floorblock-l, Saket, Delhi - 110017, Delhi, India

Complaint Details
Dear Sir/Ma'm
This is reference to the above complaint which I filed myself. It is a matter of serious concern. I placed an order in an ONLINE store website- http://www.zopomobiles.in/ . I placed an order in this website on 04 Nov 2013 09:44 PM . I paid a total money of Rs 23300. my Order Number: VZLWK64994. I hereby enclosed the online generated Payment Status receipt for your ready reference:-


Payment Status: Success
Mode of Payment: ONLINE PAYMENT
Order Number: VZLWK64994
Order placed on: 04 Nov 2013 09:44 PM
Expected Delivery: In 5 to 7 Business days
#ProductDescriptionVariantQuantityUnit PriceSub Total
1
Buy Zopo ZP990 6 inch FHD MT6589 Turbo 2 GB RAM + 32 GB ROM
Zopo ZP990 6 inch FHD MT6589 Turbo 2 GB RAM + 32 GB ROM
White 1 Rs. 22800 Rs. 22800
Sub TotalRs. 22800
+ Shipping charges Rs. 500
Total AmountRs. 23300

The COMPANY DETAILS are as follow:-

Company name : Zopo Mobile India Private Limited
Directors : Mr. Ajay Rao And Mr. Amit Anil Nayak
Mobile / Cell Phone(Mr. Ajay Rao) : +(91)-9871124151
Telephone : +(91)-(11)-46081166
+(91)-(11)-41621153
Address : 51-d, First Floorblock-l, Saket, Delhi - 110017, Delhi, India

Lastly, I have not received my order till today. The company is also not responding to my queries. The case is not with me but also with many other victims. I hope the complaint is sorted out quickly as early as possible.
I would like to notify you that the company's actions are liable under Section 2(1)(g) of the Consumer Protection Act for deficiency of service that means any fault, imperfection or shortcoming or inadequacy in the: Quality, Nature, and Manner of Performance that is mandated to be maintained under law or under a contract. Also, as per Section 2(1)(r) for Unfair Trade Practice which refers to trade practice that involves adopting unfair means or deceptive practices to promote the sale, use or supply of any goods/service.

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