Complaint Details

Status	:	Closed
Complaint No	:	0020235/2014
Category	:	Credit Card
Date	:	31-03-2014
Subject Line	:	Misselling card features & Double Charges
Complainant	:	Vineet Nehra
Address	:	S/O Rishipal Nehra, Bisokhar, P.O Govindpuri
Complainee	:	HDFC Bank Card Division
Address	:	HDFC Bank Cards Division, 8, Lattice Bridge Road, Thiruvanmiyur, Chennai – 600041

Complaint Details
Honorable Sir/Ma'am,


I seek your personal intervention in providing bad service & false commitment from HDFC Bank Card Division. Kindly give your precious 5 minutes to go through the below listed issues.

I was using HDFC World credit card (5523 4410 0099 7307) from last 8 years & really surprise to see their false commitment & bad customer services.

I have made an online payment of Rs.1459 toward my mobile service provider i.e Reliance communication on 19/10/2013 & I received below listed transaction failed notice mail (Marked in red) & transaction failed message too from the subscriber. I again made the same payment toward Reliance Communication & after 2 days found online that Reliance charged 2 times same amount on HDFC Card.

I called on customer care of HDFC card & raised complaint regarding same with Id - 13317761216. I also spoke to Reliance customer care but they refused to refund the amount.

There were several more issues I was facing from reliance side, So I cancelled my relationship with them.
HDFC Card Division also reversed this double charged amount in my December 2013 statement & closed this case.

Again in January 2014 HDFC charged same amount i.e 1459 on my card. I have only made one transaction, then why should I need to pay same amount twice?

Also at the time of Card up gradation, HDFC confirmed that this card have 0% liability, which means no liability in case of misuse. Now they are denying all such features on my card & also refused to reverse such fraud transaction.

Kindly find attached dispute form raised by me & Please support, as all such things de-grade my Cbill record.

Thanks & Regards
Vineet Nehra
9968499608
On Sat, Oct 19, 2013 at 8:45 PM, wrote:

Dear Customer,

Thank you for using My Services on http://myservices.relianceada.com/.

We would like to inform you that your payment of Rs.1,459 on 19/10/2013 20:43:11 (Transaction Reference Number : 49899133, Authorization Code : MHCC3139788841) for Subscriber number 9013833005 is Failed (or) Cancelled.

Thank you for choosing Reliance, India's No.1 Network.

Regards,
Customer Care
Reliance Communications Ltd
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