Complaint Details

Status	:	Closed
Complaint No	:	0020238/2014
Category	:	Consumer Goods
Date	:	01-04-2014
Subject Line	:	Horrible Samsung Service
Complainant	:	Anjana Krishnan
Address	:	802 Regalia B Casabella Kalyan Shil Rd Dombivili East
Complainee	:	Samsung
Address	:

Complaint Details
I have been a loyal customer of Samsung, buying most of my appliances with Samsung. However, recently I have had just bad service from them that I have decided to not buy a single item from Samsung ever again. I am disgusted with their conduct. They do not take responsibility for the conduct of their representatives.

Their reps during the uninstallation of my Split AC, packed it upside down and damaged 3 feet of copper, and other reps also released the gas inside the house and stained the wall (which now needs to be repainted)... and Samsung refuses to take responsibility or take ANY ACTION on their representatives. Now my outdoor Unit of my Split AC is damaged, and they want me to bear the costs for it.

This has been such a disappointing affair and I would not recommend Samsung to anyone. Save yourself the hassle.

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