Complaint Details

Status	:	Resolved
Complaint No	:	0002245/2012
Category	:	Consumer Goods
Date	:	31-08-2012
Subject Line	:	Pathetic service experience: complaint still not resolved even after 2 weeks for Aquasure filter.
Complainant	:	Nivedita Chandra
Address	:	G-44 Second floor, sector 57
Complainee	:	Eureka Forbes
Address	:

Complaint Details
This has been my wprst customer service experience ever.Mt Aquasure water filter broke down and i filed a complaint on the 8th of Aug. There was absolutely no response for 8 days and so I filed a new one (No. 87471885) on the 16th.After around 8 days, a service engineer turned up and took the filter to his agency.When I tried to ask for some sort of reciept, He very rudely replied that the filter is a rotten piece and nobody will want to keep it. So i need not worry.I was very rudely told that he has more important things to do at his office than attend to me request and So I should not be complaining about the delays.
It has been a week since and I have been calling the agency (Tanu Enterprises, Gurgaon) everyday. I get the same reply that it will be fixed in a day. I made a very humble and polite request to return the filter as it is so i could at least ask some other shop to fix it. But they are not even ready to return it. I am getting frustrated as I am forced to buy bottled water everyday. On top of that the extremely rude behaviour of the people at Tanu Enterprises, is just making matters worse.

Please help my case. I just need my filter back and I no longer care if it is not fixed.And one thing is for sure that I am never buying any eureka forbes product in the future.

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