Complaint Details

Status	:	Closed
Complaint No	:	0020276/2014
Category	:	Travel
Date	:	03-04-2014
Subject Line	:	Horrible Incidents
Complainant	:	VIDHI SETHIA
Address	:	29NB/1 BLOCK B
Complainee	:	JET AIRWAYS
Address	:

Complaint Details
Dear Mr Goyal,

I am writing to you regarding two horrible incidents that i have recently
encountered with Jet Airways.

I was travelling with my kid sister last morning by 9W 7105 from Delhi to Calcutta and was horrified to notice that expired drinks were being sold. When I showed the crew the date, he was first in denial and said that it had not expired. I told him to calculate the days and he accepted it had expired. I then requested him to call the head of the crew. The head of crew's response was even better where he said it was not his responsibility and it was some other department involved. I told him that he is the face of Jet Airways and he ought to take responsibility. I am extremely upset not only with the fact that the checks and balances are not in place, but also with the attitude of the crew who dont care. How can things which are expired be sold on the craft? This is a major health hazard. I still dont have an answer to this.

Last month, I was travelling to Delhi from Amritsar on 9W2662 on March 1, 2014 and the crew selling stuff on board was clueless about the names of food items that he had. His name was Imran Khan. I ordered a drink and a sandwich and gave him Rs 500 to which he said he did not have change. So i asked him do i return the stuff and he immediately said YES. I was horrified at that. No crew has ever ever showed this kind of attitude ever. He did not even try getting change or asking his fellow crew members whether they had change. No effort was shown on his part to even try.

The last two incidents in less than a month, just show huge loopholes in your training of crew members and the fact that your processes are not robust enough. I am extremely upset and angry at both these experiences. The whole experience of flying got ruined because of which it got me in a bad mood and spoilt my day. Your team needs to understand that we shell out hard earned money not to get this kind of treatment. This is just unacceptable.

Regards,

Vidhi
09830532376

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