Complaint Details

Status	:	Closed
Complaint No	:	0020480/2014
Category	:	Consumer Goods
Date	:	11-04-2014
Subject Line	:	Discriminatory Warranty Terms
Complainant	:	Ila Ruparel
Address	:	D8 first floor Atur Park Sion Trombay Road Chembur
Complainee	:	Panasonic
Address	:	VOC Customer Service Panasonic India Private Limited Website: www.panasonic.co.in Helpline:1800 108 1333 ; 1860 425 1860 ;1800 103 1333

Complaint Details
I bought an entry level microwave oven from panasonic for basic re-heating. Within 4 months the door hook broke. When I registered a service complaint, I was told that this part was not covered in warranty. I read the warranty terms which said that all parts are covered. On following up again, they changed the reason for not covering it under warranty by saying physical damage is not covered under warranty. When I again brought to their attention that the door hook is an internal component that broke during normal usage and there is no sign of damage or misuse, they stop responding to my emails and closed my complaint(refPI-CS-1403-026892)

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