Complaint Details

Status	:	Closed
Complaint No	:	0020485/2014
Category	:	Computers & Accessories
Date	:	11-04-2014
Subject Line	:	Thunderbolt wire for replacement from last 3 months
Complainant	:	Prashant Kumar
Address	:	Misys Software Solutions Pvt. Ltd., Eagle Ridge
Complainee	:	Ample Technologies Pvt. Ltd.
Address	:	#210 Level 2 The Forum 21 Hosur Road

Complaint Details
I had purchased a thunderbolt wire from Imagine store in forum mall last year in May,13. After 6 months of uses it stopped working and i went to service center. They told me that product has one year warranty so they will replace it. I had submitted my product on 25th dec,13.

From that day it's been 3 months and 15 days. I was calling customer support on a frequent gap of 2 days. Every time i was told my product is in replacement process. They are waiting for vendor to replace it. I started mailing them but every time i got response that query is in process.

My product warranty period is also getting reduced. What if they give me another product which will stop working after 4 months. Then my warranty period will be lapsed and I will be forced to purchase a new wire. Wire's MRP at the time of purchase was 3200/-.

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