Complaint Details

Status	:	Closed
Complaint No	:	0020493/2014
Category	:	Telecom
Date	:	11-04-2014
Subject Line	:	For Selling a defective handset and thereafter charging huge servicing charges and that too without intimation.
Complainant	:	ankita
Address	:	telco
Complainee	:	NOKIA
Address	:

Complaint Details
Dear Sir/Madam,
I had bought a NOKIA Lumia-520 phone on 1st july 2013.
Its performance was not good from the beginning.On march 15th 2014 ,i took it to the customer service centre where they replaced my battery and charged 700/- .The phone was not getting started when i brought it home.again visted the service centre,they started pointing out different probabilities and got a job-sheet signed.they gave me an approx budget of 3200/- and said they would later intimidate me the exact problem.I had given them the clear indications that they should start with the servicing only when I give them the approval.(As I felt the cost:benefit ratio too high)I did not want to waste 3200+700 for a phone whose current market price is approx 8000/-

the Nokia service Centre did not contact me went ahead with their servicing(without my approval).

They called me up on 11th april to say that I am compelled to pay the charges.

i cannot afford paying such a huge amount and that too when the fault is of the company.

The phone which I was given was a faulty and ill-manufactured piece.

Kindly help..........

Regards,
Ankita

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