Complaint Details

Status	:	Closed
Complaint No	:	0020591/2014
Category	:	Service Provider
Date	:	13-04-2014
Subject Line	:	Complaint on unreasonable bill on deactivated days of Internet connection
Complainant	:	p.vineshbabu
Address	:	19-1-119/4, Rajupet colony
Complainee	:	Lexus broadband internet
Address	:	Hotel Ratan Complex, opp RTC bustand

Complaint Details
I p.vineshbabu customer of the lexus broadband internet connection (prepaid) (ip- 10.5.31.154). The distributor of this connection are 'NET4U internet' center in bhadrachalam. Iam using this connection since 3 months,
but the last month (march,2014) i was not able to pay the bill due to late salary. so they deactivates my account on 1st march 2014. After 10 days (march 10th, 2014) i was able to pay the bill , but they
took full month of bill (including deactivated days). when i asks them they said non ethical answers.
If they do not deactivates my internet account even after i couldn't pay the bill ,i'l definitely pay next month with two months bill (previous + current month).But instead of that they were deactivates my account and receiving money for whole month including deactivated days.
Here my question is, 'why not they continue activating the internet connection, instead of deactivating even they receives full month of payment.
The rules they are following are unlawful, unreasonable and the distributors cheating the customers by official.
Therefore i requested to kindly look into the matter and do needfull.
Thanking you Sir.

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