Complaint Details

Status	:	Closed
Complaint No	:	0020637/2014
Category	:	Telecom
Date	:	15-04-2014
Subject Line	:	Incorrect Information by Vodafone
Complainant	:	Bikram Singh Negi
Address	:	803 Galaxy Apt, Srishti Complex, Powai
Complainee	:	Accenture
Address	:

Complaint Details
I had called Vodafone on 30 March 31 and spoke to Nayna Arvind Tiwari to check on charges that will be charged to me after I exhaust my 5GB data limit. I was told by her that your speed will come down, but there will not be any additional charges.
Now I have a bill which approx. Rs 3700 as additional data usage charges. I have called them and explained the situation, to which they say they can’t help as they can’t retrieve the call recording.
Need your help to get these charges reversed.

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