Complaint Details

Status	:	Closed
Complaint No	:	0020655/2014
Category	:	Service Provider
Date	:	17-04-2014
Subject Line	:	Money making mechanism
Complainant	:	C V Malik
Address	:	304 Vijayleela Apts, Leelanagar Ameerpet
Complainee	:	Reliance BIG TV
Address	:

Complaint Details
After getting tired of waiting endlessly over phone to register complaint of mal-functioning on my Reliance Big TV service (Card No.200697103638 - Consumer:C V Malik), I lodged an email complaint to their Customer Services on 12th April 2014. On 14th April, their service personnel turned up and having diagnosed set-top box problem - he replaced the existing set top with an old set top (which he carried) and asked me to make an online deposit of Rs.500 towards cost of set top box replacement. Thereafter I received SMS messages from Reliance Big TV advising me to deposit Rs.479 to my account. I did the online deposit of Rs 500 to my account which was acknowledged by Reliance vide an email giving me receipt ID number AMIP53202487 at 9.40am of 14th April
The TV services resumed after 12 hours but only for a few hours. Thereafter I am getting SMS message after message to deposit Rs.498 to my account. Not only my DTH services have been suspended, even the emails are going un-replied and my calls to Reliance Big TV are getting blocked deliberately as the system asks me to punch the Smart card number.
I must say that Rs.500 is not a big price to pay for learning a lesson on how this company functions in making money the easy way. Definitely, I will quit Reliance Big TV and have no association with Reliance Group in future, I hereby demand an investigation into how can Reliance Big TV keep issuing receipts for money paid by consumer without specifying the narration or issuing an invoice for its adjustment ??

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