Complaint Details

Status	:	Closed
Complaint No	:	0020735/2014
Category	:	Consumer Goods
Date	:	21-04-2014
Subject Line	:	Selling my already purchased Items to someone else
Complainant	:	Praveen Basandani
Address	:	B 301, Beverly Hills. Baner
Complainee	:	LG electronics
Address	:	Reliance Digital Store, Aundh

Complaint Details
I am writing you in a extreme distress due to attitude of Reliance digital store & LG electronics.
I had purchased 47 “ LG LED TV, 310 litres refrigerator & AC from Reliance digital store , Aundh, Pune on Nov 01, 2013 for my New house. I had paid around 20 % advance & remaining I took loan from Tata Capital.
Since possession of my House was due in Dec 13 I told them to deliver in Dec on my confirmation . However due to delay in my possession I asked them to deliver in March. On 15th March I got confirmation of my possession & thus we again visited Reliance digital store & gave them the confirmation to deliver on March 20th which they agreed,
However next day Reliance store called us & said that they don’t have the models selected by us & hence they have to get it from their central store & it may take some time. On 31st March we again visited the store and asked them to deliver since it was auspicious day ( Gudi Padwa). They said today we are busy and can not commit about deliveries. Since then we have made 3 visits but now they say we don’t have those models & now we have to select other available models. We had no options but to check other models.
Now the current rates of Refrigerator & AC have gone up by 5 – 7 thousand as now it is a season & when we had purchased it was off season. However TV rates are reduced but they said they have that piece in TV and thus we have to buy only that. In totality we are forced to pay higher prices for Refrigerator & AC despite of no mistake from our side. We have already paid the amount & they have no right to sell the pieces/ models they have already sold to us.
Now we are going & coming but there is no one who can understand our agony & resolve the issue.
They have taken enough of advantage of the fact that my money is with them & despite of their fault they have been creating nuisance. I request the forum to penalize them for their mistake & get us compensation .

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