Complaint Details

Status	:	Closed
Complaint No	:	0020740/2014
Category	:	Entertainment & Recreation
Date	:	22-04-2014
Subject Line	:	Malpractice of Airtel Digital TV of charging Late Payment Fees on PrePaid DTH connection
Complainant	:	Arindam Biswas
Address	:	Mumbai
Complainee	:	Airtel Digital TV
Address	:

Complaint Details
Hi,
I had purchased Airtel Digital TV on 11th March 2014 and My Customer ID is 3014164036.
My 1st recharge had got over on 10th April 2014 and as I Out of Town, I had to wait to get back to town to recharge it.
Post getting back in town, I called Airtel Digital TV customer care on 22nd April 2014 regarding recharging my account.
Upon which I was told that in addition to the due recharge amount, I will also have to pay Late payment fee of Rs. 20.

I find this Late payment fee of Rs. 20 as being unlawfully levied to me (and million other customers like me) on below ground:
It is a pre-paid service and not post-paid, so the question of Late Payment does not arise.

Could you please look look into this malpractice of Airtel Digital TV through which they are fleecing money from their customers through unlawful charges.

Thanks and Regards
Arindam Biswas

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