Complaint Details

Status	:	Closed
Complaint No	:	0020783/2014
Category	:	Travel
Date	:	25-04-2014
Subject Line	:	Thomas cook not making refunds on Cancelled Tickets
Complainant	:	AVIJIT SIKARIA
Address	:	AH 355 SECTOR 2 SALTLAKE
Complainee	:	Thomas Cook (India) Ltd
Address	:	Thomas Cook (India) Ltd, Thomas Cook Building, Dr. D.N. Road, Fort, Mumbai - 400001

Complaint Details
I booked 2 airline ticket with Thomas Cook and then these were cancelled. The company told me that they will refund me the money but later on my audit team found and informed me that they had siphon off my money and had not refunded a single rupee. I kept calling them regularly, wherein they always kept me waiting for 15-20 mins then disconnected the call. They did not even give response to emails. Later on after repeated phone calls and emails, they gave false commitment that they will be paying within 27/01/14, so that I trust them and forget the matter but they did not gave the refund. Again I started emails and calls and said that if they do not provide the refund and compensation thereon then I will take legal action. Then they finally provided me the refund around 17.02.14 of my original amount after keeping Rs.400 from it but the compensation for their this attempt is still pending as they say that if the consumer do not ask us to make the refund, WE DONT GIVE THE MONEY BACK, i.e. siphon off money.

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