Complaint Details

Status	:	Closed
Complaint No	:	0020850/2014
Category	:	Computers & Accessories
Date	:	29-04-2014
Subject Line	:	Item not delivered after receiving payment
Complainant	:	Kanchan Changder
Address	:	South Bireshpally, Madhyamgram
Complainee	:	INFIBEAM
Address	:	Infibeam.com

Complaint Details
Dear Sir/Madam,

I ordered for a Computer External Hard Drive from Infibeam.com (online) on 21.04.2014. After placing the order it was scheduled to be shipped by 24th April 2014. But still now (29.04.2014) the order has not been shipped. So far I have called the Infibeam customer service 5-6 times but the customer service representatives have been hostile towards me and I received ill treatment. They made fake commitments to ship the item by Monday (29.04.2014) but they didn't. I have written 3-4 mails to them requesting them and then warning them that I would initiate legal actions actions them if I do not receive the item.

But it seems that they will not ship the item and building lame excuses every time and not confirming the date when it will be shipped. In such a scenario I doubt whether I would ever receive the item.

Due to this issue I have lost significant monetary interest and deals, so I request you to kindly initiate legal procedures against such fraud company so that I can get the item I ordered or 150% of the value of the price I paid for the item (on account of harassment and monetary loss).

I have attached the invoice attached along with the order details to validate my complaint.



My order details are given below:

Order No: 12963354
Sub Order - 22109891
Product Title: WD My Passport Ultra 1TB Portable External Hard Drive USB 3.0 with Auto and Cloud Backup -(WDBZFP0010BBL), blue, 1tb

I look forward for early resolution from your end.

Thanks,
Sincerely,
Kanchan Changder

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