Complaint Details

Status	:	Closed
Complaint No	:	0020864/2014
Category	:	Travel
Date	:	30-04-2014
Subject Line	:	Complaint for miss commitment and harassment by travel company Thomas Cook
Complainant	:	Rakhi Joshi
Address	:	Rohini Sector 15
Complainee	:	Thomas Cook
Address	:

Complaint Details
We took a very high priced tour to Bali for our honeymoon, as compared to other travel companies we paid more to Thomas cook thinking that it's a brand and we would be safe and secure. But little did we know, I am mentioning all the complaints and if required can give a complete description of what happened.I am deeply upset with the kind of services that were given to us. Me and my husband booked a honeymoon package for Bali from 12th feb 2014 to 18th feb 2014. I 'just want to state the fact that I had several better options to book my package but we still opted for Thomas cook thinking that its a trustworthy brand has been in the market for long and will definitely not disappoint us. As compared to the packages that I was getting through other companies I paid a lot of money to thomas cook but little did I know. This package was booked through Thomas Cook Delhi.as per the person booking this package for us she said apart from all this we will provide loads of other honey moon feebies, forget about that we were not even given the services properly. The GUIDE: I HAVE NEVER EVER SEEN SUCH A RUDE GUIDE, WHEN WE INQUIRED ABOUT THE TOUR PLAN HE STARTED SHOUTING ON US AND HE EVEN SAID THAT WE ARE LIEING TO HIM AND MAKING A FOOL OUT OF HIM. I TOLD HIM THAT WE HAD THIS IN OUR PACKAGE THAT IS THE ONLY REASON WE ARE ASKING HIM, WE HAVE NO REASON TO LIE. HE EVEN COORDINATED WITH HIS HEAD IN BALI BUT THAT WAS ALSO OF NO USE TO US AS HE SPOKE TO HIM IN HIS LOCAL LANGUAGE AND DID NOT HELP US IN ANY MANNER. THE GUIDE DINT TELL US ANYTHING HE JUST WANTED TO FINISH HIS WORK AND LEAVE. HE KEVEN DID NOT COME TO DROP US AT THE AIRPORT AND JUST SENT THE DRIVER AND MADE US SIGN THE FEEDBACK FORM AT THE HOTEL. AND WHEN WE WENT TO KAYU RAJA VILLA HE STARTED TELLING HER ALSO ABOUT THE DISCUSSION WE HAD WITH HIM.i WAS EXTREMELY FRUSTATED (IF U R NOT IN YOUR COUNTRY YOU CANT EVEN SAY MUCH). We paid 50 USD in order to visit the coffee plantation and UBUD market, which also got closed all thanks to the guide again. Even after paying 50 USD the guide never told us that at day time we would not be able to see the volcano. We went all the way to just see the fog, then we went to the coffee plantation and then to UBUD market which was also closed and the guide did not even care to inform us about that. The inclusions were disatisfactory and there were no additional services. Our safety should have been their topmost priority, it seemed harassment was the top most priority. I felt scared on my honeymoon I did not enjoy and forget about enjoying we were harassed by their guide. Thomas cook gave me a guide who harrased me, did not let me shop or do anything did nt tell us anything and he send somebody else to drop us to the airport. He made us sign the feedback form at the hotel. How do I trust an unknown person dropping us at the airport keeping in mind how the guide behaved with us, what if we were kidnapped. How can they give someone such a pathetic experience for their honeymoon. I was scared I don't need anything free from you guys I don't need any freebies when what you committed was not given to us. We told the guide that on a rainy day we should not do jet sky he insisted that it had to be done now. As for the city tour it was told to us we would be taken to the entire city going to all the plantations villages and what not, we were taken to one monument and one pathetic beach side. Is that what you call a city tour. We were harrased insulted misguided at the hands of Thomas cook employees had we been in india I would have really taught the guide a lesson but unfortunately we were not in our country. A middle class saves money to go for a honeymoon but mine was spent feeling scared in the hotel room. And I will not let this all go just like this, the company has to really have some real good reasons for putting our lives at risk.

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