Complaint Details

Status	:	Closed
Complaint No	:	0002313/2012
Category	:	Automobile
Date	:	20-09-2012
Subject Line	:	Fraud services
Complainant	:	Reliance communication
Address	:	shop no 15,manish appartment,mandapeshwar road opp jain temple borivali (west) -400103
Complainee	:	kaushik shahukar & Co
Address	:	A/401,Maitri Residency -II,near poisar gymkhhana, kandivali (w),Mumbai-400067

Complaint Details
Sir find below the trailing mail for the litigation with the company going for last 3 months

kaushik shahukar kaushikshahukar@gmail.com

12:33 PM (3 hours ago)

to CustomerCare, RCOM.investors, rcomappellatea., Rcom, CorporateCentr.
sushant,

I dsonot understand what pack u r talking about?when iam telling you
that i have no usage or information of any such pack.and boss u have
done no favour on me calling me & you didnot have an curteosy to talk
properly with me & how can u say that issue have been resolve even
without properly talking to me you have just disconnected the call
even without listening to me properly & wat is expected from you fraud
people?


On 9/20/12, CorporateCentre.CustomerCare@relianceada.com
wrote:
>
> Dear Mr. Shahukar,
>
> This is with reference to your e-mail dated September 20, 2012 for your
> Reliance GSM Mobile number 9892942721, regarding VAS pack (Value Added
> Services) related issue.
>
> As per the telephonic conversation had with you on 989294272, kindly note
> that as checked and verified in our system, you have been charged
> correctly for the VAS packs, which have been activated from your end.
>
> Hence, we are unable to process your request for waiver.
>
> We request you to reconsider your decision for cancellation and give us an
> opportunity to resolve your issue.
>
> Assuring you of our best services always.
>
> Thank you for choosing Reliance.
>
> Regards,
>
> Sushant Sutar
> Officer- Customer Care
> Reliance Communications Limited.
>
> Disclaimer:
>
> This electronic message transmission contains information from Reliance
> Communications Ltd. & is confidential or privileged. The information is
> intended to be for the use of the individual or entity named above. If you
> are not the intended recipient, you are hereby notified that any
> disclosure, copying, distribution or taking any action in reliance on the
> contents of this message or any accompanying document is strictly
> prohibited and is unlawful. If you have received the electronic
> transmission in error please delete the same and notify us immediately.
>
> The organization is not responsible for any damage caused by a virus or
> alteration of the email by a third party or otherwise. The contents of
> this message may not necessarily represent the views or policies of
> Reliance Communications Limited.
>
> The information provided (including any accompanying documents) is based
> on prevailing terms and conditions of the company, which are subject to
> change without prior notice. For more details on our Products and
> Services, you may visit our website www.rcom.co.in or can email us at
> customercare@relianceada.com
>
>
>
>
>
>
>
> [IMAGE]
>
>
> From:
> kaushik shahukar
>
>
>
>
> To:
> Reliance Customer Care
>
>
>
>
> Cc:
> CustomerCare reliance ,
> "RCOM.investors" ,
> "rcomappellateauthority.mumbai"
> , Rcom
> CustomerCare
>
>
>
>
>
>
> I guess you are still making all the customer fool,inspite of repeated
> 5reminders you have still not adjuted the bill amount instead you have
> even charged rs 213 /- extra in my current bill as an VAS i have told
> you that i am not using any VAS & if your people activate it & make
> customer pay for it even without our knowledge we cannot help it? &
> why have you charged rs.29.50/- as an voice call charges? you have
> given me a plan of 600 units free what do you mean by 600 units it
> comes to how much minutes?1 unit = how much minutes.
> and you have also given me 200 sms whole over india as an free ? you
> are making mockery of all the plans how can you charge sms charges of
> rs.6.50/- you mean that i have used more than 200 sms kindly check
> your system madam i have not consumed even 50sms? this is all that
> scheme of fraud you are running even you have no sympathy for handicap
> person like me who have been regular & committed in my payment you
> will appreciate that i donot keep any liability & have paid every bill
> of reliance in advance.inspite of such an prompt payment who have
> never defaulted in any of the dues this is what treatment i get from
> reliance? iam very sorry to say that i donot want to use any of your
> product now so i will be discontinuing the product sold by reliance &
> will also make sure that you would not get any customer from my end.i
> am totally harassed & mentally torchered by you.even kindly adjust my
> current deposits of rs.300/- in my next bill so that i can
> discontinue any association with you.
>
> On 9/20/12, Reliance Customer Care wrote:
> > Dear Customer,
> > Thank you for subscribing to the E-bill service.
> >
> > Your Reliance bill for this month has been generated. Please find the
> soft
> > copy of your bill
> > attached with this email.
> >
> > Kindly note our:
> > Convenient & Faster mode of bill payment for Reliance Mobile /
> Netconnect
> > Customers
> >
> > S.No
> > Payment channel
> > Benefits
> > Payment Process
> > 1.
> > Website
> > Online bill payment saves your money and time
> > Please visit www.rcom.co.in and choose to pay from the following options
> > Instant Payment: Make instant payment without any registration. Just
> click
> > on
> > http://myservices.relianceada.com/captureInstantPayment.do
> > My Services: Create your own login & password to check your account
> status &
> > make bill payments. Just click on
> > http://myservices.relianceada.com/launchAMSS.do
> > 2.
> > ECS/CCSI
> > Easiest way to pay your Telephone Bills. No hassles of standing in the
> > queque.
> > Register for Electronic Clearing System/Credit Card Standing
> Instructions
> > facility and make sure that you never miss your payment due date.
> > For ECS: Kindly downlod the registration form from
> > http://www.rcom.co.in/Rcom/personal/postpaid/pdf/MandateForm.pdf
> > For CCSI: Register online instantly by visiting
> > http://myservices.relianceada.com/captureInstantCCSI.do OR Create your
> own
> > login and password to register online by visiting
> > http://myservices.relianceada.com
> > 3.
> > IVR
> > Convenience of paying your bills Anytime,Anywhere through credit card
> > Reliance Mobile & Hello customers:
> > Just dial *222 and follow our IVR instructions
> > Reliance Netconnect & Netconnect+:
> > Just dial 1800 3000 5555 and follow our IVR instructions
> > 4.
> > e-Recharge Centre
> > Easily Available in your neighbourhood
> > Every Reliance Prepaid Retail Outlet is a postpaid bill payment
> center.You
> > may also visit any Reliance e-recharge retailer to pay your bill.
> >
> > In addition to the above mentioned modes of payment, you may also choose
> to
> > make your payments through cash/ cheques by visiting any of your nearest
> > Reliance Communications outlet.
> >
> > 1 Pay by Cheque / Draft: Drop a local cheque or draft in favor of RCIL
> A/c
> > RIS in the nearest drop box. Please mention your
> Reliance
> > Mobile/HSD/Data Card/FWP number behind the cheque. (As per RBI rules any
> > cheque with alteration / correction will not be accepted by bank, kindly
> > issue clear cheque to avoid inconvenience).
> >
> > 2 Cash payment: Kindly visit any Reliance Communications outlet to make
> cash
> > payment.
> >
> > Save your precious time by using Reliance Insta Care Services
> > ‘Insta Care’ services enable you to obtain information about a whole
> host of
> > our offerings. The services are easy to access and most importantly TOLL
> > FREE
> >
> > Help yourself…Anytime, Anywhere… Just SMS to 55444(toll free)
> >
> > Your Need
> > Key word
> > Latest Unbilled Amount
> > UNBILLED
> > Last Bill Amount & Payment Due Date
> > BILL
> > Check Your Credit Limit
> > CL
> > Check Last Payment Details
> > LP
> > Check Details of Last 3 Payments
> > LAST3
> > Know Your Base Tariff Plan
> > MYPLAN
> >
> > To know more about Reliance Insta Care services please visit
> > http://www.rcom.co.in/Rcom/personal/customercare/customercare_sac.html
> >
> > Feel free to call us at our 24X7 Contact Center. Our Customer service
> > executives will be happy to assist you
> >
> >
> >
> > Your Need
> > For Reliance Mobile & Hello
> > For Reliance Netconnect & Netconnect+
> > For Enquiry & General information
> > *222
> > *355 (toll free)
> > 180030005555 (toll free) from any other network
> > For Complaints & Service Request
> > 198 ( toll free)
> > *355 (toll free)
> > 180030005555 (toll free) from any other network
> >
> > Thank you for being part of Reliance Communications family.
> >
> > • Please ensure that your Web/IT/ Email administrator permits emails
> with
> > attachments.
> >
> > • Depending on your personal spam filter OR domain/mail service
> provider’s
> > settings it is possible
> > that your E-bill may be directed to your junk folder rather than your
> inbox.
> > Please check both the
> > boxes.
> >
> > • Please add RCOM.CCMTeam@relianceebill.com to your address book to
> avoid
> > e-bill going to spam
> > folder.
> >
> >
> > Best Wishes
> > Customer Services
> > Reliance Communications Ltd
> >

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