Complaint Details

Status	:	Resolved
Complaint No	:	0002317/2012
Category	:	Others
Date	:	21-09-2012
Subject Line	:	Bad quality Garment
Complainant	:	Swapnnil jangid
Address	:	2001, Building #4, Sapphire Heights, Lokhandwala township, Kandivali east, Mumbai
Complainee	:	Chemistry
Address	:	Shop no- S 27, Second Floor, oberoi Mall, off western Express highway

Complaint Details
On the 23rd,August 2012, i bought a pair of pants from the Chemistry store at the Oberoi Mall BST TIN: 27400004772v.Item Dtls : 8902512198218. I wore it for just five to six days and it's has been giving me problem ever since. I hand-wash all my office wear and this particular piece was not an exception. But it seems to have very weak stitching. I had to visit a tailor to get it fixed from a particular place . Just one day after that i noticed stitches coming off near the zip area in front of the garment. I am appalled at the quality of the pants. How can the work be so shoddy? It looks like a very old piece was sold to me.I had asked the sales girl if there was a discount and she said no discount was there since the piece was brand new. If it was an old piece,why was it even sold as a brand new piece to me in the first place? I feel cheated. It has never happened to me before. Never ever. I use brands like Levi's, Benetton etc, never faced such a problem. I went to the store and handed the garment to the girl. She said it will be sent for a quality check. As if i care, i want a complete refund of my money. It costed me Rs 2199. Over and above that i would like to add Rs 10 for stitching that i paid to the tailor and my phone calls bill etc. I need to compensated for the inconvenience caused to me.

I'd like to point out another thing, The girl who i met at the store told me that i should not tell anyone that she gave me a copy of my Bill. What the heck was that? Am i not entitled to a copy of my bill. Of course i am. After two weeks, a customer cannot be expected to keep the bill and the tags. I have all the right to get the copy of the bill because i paid for it. I don’t think they have the right people to service the client.
Yet another thing, the girl told me that that a similar complaint was received before and then all the old garments were removed from the shop floor. She admitted that old stock is sold sometimes. I think it's loathsome. I want the process of refund to be expedited.

The retail head Grishma Desai called me the other day saying that they will not refund my money but give me a credit note instead. I refuse to accept that. How can she have the audacity to tell me this. She said they don’t have the refund policy but why should I suffer because of that. First they cheat me and then they refuse to give my money. I am going to fight this out.

Please note that I had once got a bed exchanged from Mother Earth because it was giving us problem. The company apologized humbly and returned our full amount. If a thing as expensive as a bed can be recalled and money refunded then why can’t a piece of garment be. I am so disgusted at the way the brand Chemistry is handling my case. When I told the lady that I will come to the store and not leave without the refund she said she will call the security guard. Look at her audacity.
Please attend to the the matter at the earliest and call me on 9930314436.

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