Complaint Details

Status	:	Resolved
Complaint No	:	0002327/2012
Category	:	Telecom
Date	:	22-09-2012
Subject Line	:	Reliance GSM Services - Incorrect charges and ignorance of complaints
Complainant	:	Deep Sukhwani
Address	:	170B Sindhi Colony Sardarnagar
Complainee	:	Reliance Communications
Address	:	A Block, 2nd Floor, DAKC, Kopar Khairane

Complaint Details
I am a user of Reliance GSM Prepaid connection in Ahmedabad, Gujarat (India)
On 20 Sept I activated night calling pack of Rs. 69, for unlimited reliance mobile to reliance mobile calls all over India from night 11 pm to morning 6am for 15 days.
Now I made 2 calls to a reliance mobile in Delhi one at 11:02 pm and another at 11:29 pm and one call to local reliance mobile in Ahmedabad at 11:30 pm, I am charged for all these three calls.
I called up customer care, they answered the call, said that the "network is down" and disconnected the call.
This is just so much ridiculous.
Dont understand what these reliance people are doing.
I have already made another complaint regarding reliance blackberry services, and now this one more issue on the same day. Worst of all, they dont even talk properly, all they do is, DISCONNECT YOUR CALL (simply hang up).

I spoke with Zuber, a supervisor in customer care team & I'm told that my night plan is not active.
I asked him if it is so, can he see that I made a call last night (20 Sept 2012) at 1 am on a Reliance Mobile number and the call lasted for over 40 mins and I was not charged for this call, he said he doesnt know.

I asked him, if he doesnt know whom should I speak to, he said he is registering my complaint and it will be resolved in next 48 hours, I asked if my plan is now active & whether or not can I use it, he says, no I must not use it as the plan is not active.

I told him that I have the information of the e-recharge of Rs. 69, I can give him that but I want my plan to be activated, he says, he cant do anything as of now & he disconnected my call.

Then, on 22 Sept 2012 evening 9 pm:

I received SMS from Reliance that the call charges charged to me for calls made on 20 Sept 2012 on Reliance mobile after night 11 pm (despite of having activated my night calling pack) are charged correctly and so I wont be receiving any refund at all for those call charges.

I called up customer care & told them that, I have received SMS from Reliance immediately after having done recharge of Rs. 69 that my night calling pack is activated & I can now enjoy free reliance mobile to reliance mobile calls from night 11 pm to morning 6 am for 15 days, and not only that, I had made few calls on 20 Sept 2012 from 1 am onwards on Reliance mobiles in various parts of India and those calls in total would have been approx. for over 45 mins and I was still not charged for those calls, this proves that my Night pack was activated and they just said, "I WONT BE REFUNDED ANY MONEY" and disconnected the call.

My night calling pack for which I paid on 20 Sept 2012 at 00:49 WORKED TEMPORARILY FROM 1 am to about 1:45 am and after that is not working since 20 Sept 2012 11 pm (although the validity is 15 days).
The calls that I made after 20 Sept 2012 are not going to be refunded as Reliance says those calls are charged correctly.
When I explained them the entire situation (for about 10th time ever since I have made the complaint), they didnt bother hearing it, said "NO MONEY WILL BE REFUNDED AND ALL CALLS ARE CHARGED CORRECTLY".

Here are the transaction details for the e - recharge transaction:

Receipt No: AMIR26052945
Relationship Number: 600142606004
Subscriber Number: 08905680129
Transaction Reference Number: 25058217
Payment Date and Time: 20 Sept 2012 00:49:06
Payment Amount: Rs. 69
Payment Mode: Debit Card
Authorisation Code: MHCC2812502547

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