Complaint Details

Status	:	Resolved
Complaint No	:	0002358/2012
Category	:	Others
Date	:	28-09-2012
Subject Line	:	Invoice and life time free service card not received after 1 year
Complainant	:	ParthaSarathi Bal
Address	:	No-17/132A,Vannier 1st Street,Choolaimedu
Complainee	:	Eureka Forbes
Address	:	9841770483

Complaint Details
I am a customer of Aquaguard and was sold a purifier on 11-09-2011 by sales representative named K. Ruthiramoorthy(Mob:9941741768) and R. Anbu as part of Chennai Trade Fair offer with life time free service card.He is also designated as Group Customer Sales specialist. After lot of struggle he supplied the purifier and it was installed on 24-09-2011. He harassed me like anything and i am new to the city with language problem. Very bad experience , but i waited for the invoice and life time free service card which was supposed to reach me by 45 days from Mumbai.

I submitted all documents and the Acknowledgement of Documents SL NO is - 706009. This is the only paper i have with the sale amount written on it.
Payment was made by credit card whose details are also given below.

But till date i have not received by original invoice nor any life time free service card. It is more than 4-5 months i am running after to get my original invoice and life time free service card which is my just right. Please find the details of the purifier sold :

Purifier Serial No-2040675
Code: AQCLASSIC
BCODE: 10131
Date of Sale : 11-09-2011
By Credit Card no.- 4550 3886 9666 5004
Customer Name - ParthaSarathi Bal
Address: - No.- 17/ 132A, Vanniar 1st Street ,Choolaimedu,Chennai-600094
Contact No - 9042992298
Name of Sales Representative with Code No - R. Anbu , Code- 9057331

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