Complaint Details

Status	:	Closed
Complaint No	:	0002369/2012
Category	:	Consumer Goods
Date	:	02-10-2012
Subject Line	:	Complaint against TTK Prestige Ltd. regarding Prestige Induction Cook-top.
Complainant	:	Sukant Paul
Address	:	Hapania, Agartala, Tripura (W)
Complainee	:	TTK Prestige Ltd.
Address	:	Maszid Road, Agartala, Tripura (W)

Complaint Details
Dear sir / Madam,
I have purchased a prestige induction cook-top (model no. Pic 1.0 v2, serial no. 1111033023) on 12th September 2012 from Maa Tara Stores, Maszid Road, Agartala, Tripura (W), Pin no. 799001, phone no. 0381-238-7957, mobile no. 09436136598 which bill no. Is 5573 & price is rs.2990/-. On 16th September 2012, I have tried to use it for the first time as per guidelines of users manual. But it was not working. After switching on, it appears "p-" on the display and just after 1 minute it appears "E2" error code on the display and the machine became stopped working.
On this situation I called the dealer ( Maa Tara stores) and told them about the matter. They advised me to go to the service center. Then I asked them why should I go to the service center being it is newly purchased induction cook-top? just after purchasing it I have faced the problem. I requested them to replace it because, it has manufacturing defect. They told me there is no replacement warranty.
However, I took it to our nearest service centre on 18-09-2012 f.N. They told me that they will call me after resolving the problem. But till now they did not call me. I sent a mail to the prestige company on 16-09-2012. They did not give me any positive feedback. Again I mailed to the company on 24-09-2012. This time they did not give me any response till today. Yesterday I called to the service centre (mob. No. 09436135933), then they replied me that no need to call them, they will call me after resolving the problem.
On the above mentioned circumstances, I am urgently in need of your assistance and kindly arrange necessary steps to replacement of the defective induction cook-top.

Thanking you.

Yours faithfully,
Sukant Paul
Agartala, Tripura (w)

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