Complaint Details

Status	:	Closed
Complaint No	:	0002458/2012
Category	:	Others
Date	:	25-10-2012
Subject Line	:	non delivery of product
Complainant	:	Complaint against timtara.com
Address	:	Khokadpura Aurangabad
Complainee	:	InfoSecure Consulting Private Limited know as timtara.com
Address	:	B26 Second Floor, Sector 8,New Delhi, National Capital Territory of Delhi, India 201301

Complaint Details
I had ordered Micromax Ninja A56 from www.timtara.com on 03/09/2012 wide order no 10319302 & payment of Rs 4950/- has been already done by credit card on the date of order. I had given delivery period of 3 weeks by timtara.com. After taking continues follow-up on ph 0135-3051500, 09716502440 also on email id customer.delight@timtara.com ;sarbjeet@timtara.com, abose@timtara.com, bharat@infosecure.co.in, cco@timtara.com, customerfirst@timtara.com, mamata@timtara.com, nisha@timtara.com, raja@timtara.com, nitesh@timtara.com; info@timtara.com, till date I had not received any confirmation mail regarding order dispatch status.On phone call customer care executives only told that they personally forwarding my request to concern department for providing order status & call or email will be receive within 24 hours, actually their 24 hours never completed yet. They only put the call on hold when I am asking to forwards call to supervisor or responsible personal at their place. Is it an only fake procedure of temporarily customer’s satisfaction that we feel as they are processing on our requests? They only make customers fool after receiving cash from customer’s bank account also use the money of public. One day I had received phone call from 09716502440 who is Nitesh Kumar who is manager of legal & administration of Timtara told that product has been dispatched and details of dispatch will be receive me on mail at evening and thereafter 3 times same answer given me by that person requested product has been given to shipment but have to check that why not dispatched. Timtara is only fake and I want product on urgent basis or refund of my money. My product receive me before 24/09/2012 as per delivery commitment given by Timtara but today is 25/10/2012 my product yet not delivered or even any date of delivery also not confirmed by timtara.com so look in to same. I have recording of all calls done for the order status and also email saved with me.



My oder Number: 10319302

Transaction number: 10140337


I am requesting you to pls help me in this regards.

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