Complaint Details

Status	:	Closed
Complaint No	:	0002521/2012
Category	:	Consumer Goods
Date	:	05-11-2012
Subject Line	:	Sent defective product and not refunding the amount.
Complainant	:	lalitharjun
Address	:	SEZ Unit, Synergy Park,ODC-6, Premises2-56/1/36, Survey Number 26, CMC Campus, Gachibowli, Seri Lingampalli RR District, Hyderabad.
Complainee	:	Adexmart.com
Address	:	New # 68, Old # 834, Anna Salai Chennai , 600002. Tamil Nadu India +91-44-43227667 +91-9884543334

Complaint Details
I have purchased sony xperia tipo mobile

from adexmart.com on 21,oct, 2012. and i

received it on 26th with manufacturing

defect. then i called them for

clarification. they asked me to go to sony

service center and get dead on arrival

certificate.
27 and 28 were public holidays. so i went

on 29, but they refused to give DOA to me

because it crossed seven days from date of

invoice it seems. then i again called to

adexmart for returning the product. first

they refused and argued with me and later

they gave one idea which is unauthorized.
they generated a duplicate copy of invoice

to make the invoice date below 7 days and

forced me to go to service center for DOA

but they refused to give again as it is

unauthorized. Now i again called adexmart,

this time they asked me to send the product

back. I have sent the product back but they

are delaying the refund saying that they

want to check from their end also that

product is not working. In fact they

themselves spoke to sony service center for

requesting a DOA and now again they are

simply giving lame answers to escape

refunding my amount.

expenses for this process.

mobile cost-8900.

courier charges-850.(insisted to do in

particular couriers)
travelling charges-500.
phone call bills-200.
loss of pay-1500

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