Complaint Details

Status	:	Closed
Complaint No	:	0002533/2012
Category	:	Telecom
Date	:	07-11-2012
Subject Line	:	DISH TV INSTALLED BUT NOT ACTIVATEDEVEN AFTER SEVEN DAYS
Complainant	:	kuldip singh bajwa
Address	:	9-c, GREENVIEW APARTMENTS
Complainee	:	DISH TV INDIA
Address	:	Dishtv India Ltd.,B-10,ESSEL HOUSE,LAWRENCE ROAD INDUSTRIAL AREA NEW DELHI-110035

Complaint Details
1. I ordered one child connection on line and paid by credit card on 30/10/2012.
From:
Sent: Tue, 30 Oct 2012 21:02:54
To:
Subject: DishTv Home Delivery
Date:-Oct 30 2012 8:58PM

Dear kuldip singh bajwa ,

Congratulations on choosing dishtv, India’s No. 1 DTH service provider. We welcome you to our family.
We wish to inform you that we had received the online payment of Rs.690 for1 nos. dishtv new connections.

We will deliver the product within 24 hour at the following address:

Delivery Add:
9-C, GREENVIEW APARTMENTS,MAYAPURI 9-C, GREENVIEW APARTMENTS,MAYAPURI ,NEW DELHI


Your token number is 165201 Please save this unique token No:165201 for future reference regarding this transaction.
Your installation will be carried out by M/S SKYTECH SERVICES (ISP) ,phone 9136586247
In case of any query or any information please feel free to call our 24x7 customer care service number 1860-180-3474 (Customer care No.)

Regards,
Dishtv India Limited
2. My payment was acknowledged and m/s skytech services Naraina new delhi was advised to install the DTH.

3. A mechanic named Vinod Pal comes from m/s skytech arrives with dish/stb/cable etc. and installed the system and gave me VC no.0151333744 and the set starts working with FREE Channels.

4. Vinod Pal takes installation charges of Rs.225/- but does not give receipt saying he will get the connection activated next morning. Instead the VC was de activated after two days.


5. But there is no further progress and when I call Vinod Pal he does not attend calls.

6. When I speak to your customer care,they tell me they have noted the complaint no.103330178 and promise it will be resolved soon but nothing happens.

7. I tried speaking to you but no one attended the phone calls.

8. At this stage I am at a loss to understand what is the matter. In case VINOD PAL has not submitted some documents,you can black-list him. Depute someone else to verify the installation. By not activating the connection you are loosing revenue and getting dis-satisfied customer.

9.I have no reason to believe that all this is being done deliberately as I have no enmity with any one associated. But as a customer I am very unhappy.

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