Complaint Details

Status	:	Resolved
Complaint No	:	0002540/2012
Category	:	Consumer Goods
Date	:	08-11-2012
Subject Line	:	Complaint unattend and eventually to Pay for filter replacement inspite of AMC in place
Complainant	:	N RAJESH
Address	:	FlatM13, B block, Swami narayan Apt, 29/67, Bajani koil st, Choolaimedu,
Complainee	:	Eureka Forbes
Address	:	B1/B2, 701, 7th Floor, Marathon NexGen, Marathon Innova, Off Ganpatrao Kadam Marg, Lower Parel, Mumbai

Complaint Details
My online complaint no. 2b7b8aa4bf06 & Customer care complaint no. 68518687 was unattended and i was left purchasing mineral water can from outside inspite of AMC in place for water purifier i had purchased with Eureka forbes, The local ASM behaviour is rude and asked me to speak to company, I had to pay for the filter replacement inspite of having AMC in place, finally they had replaced the filter and now machine is working. I need to know why my complaing unattended inspite of several escalations and why i had to pay for filter where in AMC it is mentioned as FOC for one time and justification of ASM behaviour. THanks Rajesh N

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