Complaint Details

Status	:	Closed
Complaint No	:	0002541/2012
Category	:	Entertainment & Recreation
Date	:	08-11-2012
Subject Line	:	Worst Customer Service
Complainant	:	SACHIN TOMAR
Address	:	D-252, Gaur Grandeur Sector-119
Complainee	:	Airtel Digital DTH
Address	:

Complaint Details
My Customer ID is 3003674194.
on 25-10-2012 i reinstalled my DTH connection at new address. After installing the settop box was not showing sufficient signal level and quality, i told the service engineer Mr. Tinku mobile no. 9560565797 to get the signal quality improved. he told me that there may be weather problem, everything would be alright, and he may be contacted for any problem, if occurs. from the very next day the signal quality deteriorated. i called him so many times but he didnt respond.

since i was bust with my shifting, finally on 01-11-2012 i formally complained at cutsomer care vide complaint no.25664194. on 02-11-2012 the engineer came and concluded that the dish location is not correct and would be reinstalled. he told me that he has already informed his office and the same person would rectify the problem who has earlier installed.
i waited for full 02-11-2012 and 03-11-2012 no body turn up. on 03-11-2012 i again complained at CC vide complain no. 25731452. today its 08-11-2012 more than 8 days. my dish problem is not yet solved. EVERYTIME I COMPLAIN, A NEW COMPLAIN NO WITH 24 HRS TIME IS GIVEN
THESE ARE MY VARIOUS COMPLAIN NOS I HAVE DONE VIDE EMAIL/ CC ETC 25664194,
25731452, 25792568, 25813751, 25814735, 25815215, 25850329.
digital guys call for feedback only and i tell them the whole problem everytime i have told 100times the same thing to 50s customer person. everytime i call on their cc no. 0124-4448080 i had to wait for more than 30min with repeated call drops. calling to their so called senior executives is no vain.
ONE MORE THING, AIRTEL DIGITAL ARE CHEATERS THEY FRAUDULENTLY CHANGED MY ADDRESS IN THEIR SYSTEM ON 06-11-2012 SO THAT THEY CAN MAKE EXCUSES THAT MY ADDRESS IS WRONG. HOW CAN MY ADDRESS GET CHANGED IN 5 DAYS OF REINSTALLATION ONLY?
I AM FED UP WITH AIRTEL. AIRTEL SERVICE IS WORST I HAVE EVER SEEN

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