Complaint Details

Status	:	Closed
Complaint No	:	0002571/2012
Category	:	Insurance
Date	:	23-11-2012
Subject Line	:	Deficiency in service by negligence in not registering my car, wrongly registering it on someone else’s name.
Complainant	:	Deepak Kumar Pradhan
Address	:	Flat no-J1/203,New Town Action Area-iii,
Complainee	:	Hyundai Motors & Concord Hyundai,Howrah
Address	:	Concord Hyundai, NH-6,Manashadanga,Jubilee Math,Via Bankra, Howrah-711403

Complaint Details
This is regarding the mistake done by your dealer: Concord Hyundai, NH-6,
Manashadanga, Jubilee Math, Via Bankra, Howrah-711403, West Bengal from whom I bought my car. My car been registered by this said dealer who mismanaged and made me undergo a lot of trouble in regards to my registration process which has not been done till date.
I bought a car, a Hyundai EON ERA+ from your Concord Hyundai, Howrah on 17th June
2012 bearing the Chasis No: MALA251ALCM057032 and an Engine No:
G3HACM046667.I paid an amount of Rs. 3,50,000 for buying this car.
To my extreme distress, the registration of my car has not been done till now by the said
dealer who completely goofed up the entire process of my car registration. (One Mr.
Anirbon Ghose(9674168901) was working with the registration issues of my car). I took
my car insurance from Bharti AXA General Insurance Co.Ltd. However, I have not
received my RC book from the dealer and when I received the insurance documents
from Bharti AXA, I was shocked to find out that the car details which the insurance
company has (My chassis No: MALA251ALCM057032, Engine no- G3HACM046667)
are totally different from the car details that the dealer has wrongly in his records(My
chassis no-MALA251ALCM076816D , Engine no: G3HACM063982).
Clearly, since the car details existing in the insurance company’s records did not match
with the car details given by the dealer, my entire process of registration got held up till
date. I found out that in your company’s records, my car has got registered with some
other owner’s name because of the blunder committed by your dealer by wrongly
registering my car with someone else’s name(one Mr. Raja Das, Ph:9143076608).
Unfortunately, the Bank from where I have taken the loan for the purchase of this car
has been equally irresponsible and has not verified the documents thoroughly before
approving the payment to the dealer.
However, the reckless dealer is responsible for all this chaos and I am extremely
shocked and disappointed with all this. Your company dealer too is very apathetic in his
approach towards the whole issue and is not taking any responsibility on this regard
even after 5 months of purchasing the car and I am still making rounds to his office.
One important news i want to tell you which i get it from internally that the company had eaten my money. One of his account person tell me everything. Not only my case 17 more cases are there. The company owner name is Mr.Kishan Kr. Bhaniramka-0978779495.In this case Anirban Ghose-9674168901,Soumdev-9674168947 & his owner is involve. Please take it serious in this matter.

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