Complaint Details

Status	:	Closed
Complaint No	:	0002594/2012
Category	:	Consumer Goods
Date	:	29-11-2012
Subject Line	:	HUL Pureit Marvella - Complaint pending since 9/Nov/2012
Complainant	:	Atul Acharya
Address	:	306 Tiara, Hiranandani Estate
Complainee	:	Hindustan Unilever
Address	:

Complaint Details
Hi,

I am using HUL Pureit Marvella since July 2011 and the product is under the extended warranty. I am extremely unhappy with the service I get. I didn't expect it from the company like HUL. Since 9/Nov/2012, water is not getting filled and we registered a complaint with the call center immediately. The service person was suppose to visit within 24 hrs but till today (26/Nov/2012) problem is not solved. We call almost 5-6 times a day, every time they give big promises and no solution. I am fed up of listening phrases like 'Promise that problem will be solved today', 'problem has been escalated to high level', etc. Once we received a SMS saying problem has been solved without even an engineer coming to our house. I would suggest don't buy HUL pureit ever.

Atul Acharya
+91 9819651368
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