Complaint Details

Status	:	Resolved
Complaint No	:	0002597/2012
Category	:	Service Provider
Date	:	29-11-2012
Subject Line	:	Not attending to Service Request inspite of machine being under AMC
Complainant	:	RAJESH JAIN
Address	:	TYPE-V-I,AIR STAFF QUARTERS,HPT,AIR,MARVE ROAD,MALAD(WEST),MUMBAI
Complainee	:	eureka forbes
Address	:

Complaint Details
MY EUREKA FORBES MAKE RO PLANT HAD BEEN PURCHASED IN RAJKOT,DURING MY POSTING AT RAJKOT.I WAS ASSURED BY THE COMPANY WHILE COVERING MACHINE UNDER AMC THAT SERVICE WOULD SURELY BE AVAILABLE ANY WHERE IN COUNTRY.HOWEVER,CONSEQUENT UPON MY TRANSFER TO MUMBAI, I HAVE LODGED SEVERAL REQUESTS FOR MACHINE'S SERVICE FOLLOWED BY COMPLAINTS OVER TELEPHONE ( 24*7 HELP LINE ) { COMPLAINT No. 87695852 }, AS WELL AS OVERCOMPANY'S WEB SERVICE PORTAL { WEB SERVICE REQUEST No.21436bb8b84d }, AS DESIRED BY THE COMPANY, BUT TO NO AVAIL SO FAR. I HAVE REPEATEDLY REQUESTED THE COMPANY FOR SENDING THEIR WORKMEN FOR SERVICE, WHO HAS COME , ONLY ONCE TO SAY THAT SOME PARTS NEEDS REPLACEMENT, WHICH WOULD INVOLVE ADDITIONAL EXPENDITURE OF AROUND A THOUSAND RUPESS. HE WAS INFORMED THAT THE MACHINE WAS UNDER AMC { PAYMENT OF Rs.6250=00 MADE BY CHEQUE No.535252 Dated : 31-12-2010 FOR AMC FOR A PERIOD OF TWO YEARS}. THE WORKMEN WAS NOT AWARE OF IT, AND HENCE INFORMED THAT HE WOULD CHECK UP WITH HIS SUPERIORS ABOUT THIS AND WOULD LATER RETURN FOR REPAIRS. AFTERWARDS, I KEPT ON REQUESTING THE COMPANY OVER PHONE AS WELL AS THROUGH ESCALATION OF MY SERVICE REQUESTS THROUGH COMPANY'S WEB PORTAL. HOWEVER,TILL DATE, MY MACHINE HAS NOT BEEN ATTENDED TO BY ANY OF COMPANY'S WORKMEN, AND SINCE MACHINE WAS BEING USED AT HOME FOR DRINKING WATER PURPOSES, I HAD TO GET IT SERVICED AND REPAIRED MYSELF , THROUGH OTHER FREE LANCE WORKMEN. THIS EXTREMLY POOR PERFORMANCE, INDIFFERENT ATTITUDE TOWARDS CUSTOMER'S COMPLAINTS AND GRIVANCES AND TOTALLY UN-RESPONSIVE SERVICE ON THE PART OF COMPANY HAS CAUSED ME NOT ONLY FINANCIAL LOSS BUT MENTAL AGONY ALSO, FOR WHICH I DESERVE TO BE COMPENSATED.

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