Complaint Details

Status	:	Closed
Complaint No	:	0024098/2014
Category	:	Consumer Goods
Date	:	01-05-2014
Subject Line	:	Did not receive online purchased mobile phone
Complainant	:	Arvind Gupta
Address	:	Flat No 301, Sai Shree Enclave, Rama Temple Road
Complainee	:	dejavutrends.com
Address	:	IBS Bespoke Solutions Private Limited, Deja-Vu Trends Division, 24, Apurva Estate, Makwana Lane, Andheri (East)

Complaint Details
I have made an online payment to dejavutrends.com to purchase phones Nokia Lumia 520 on 16 Apr 2014.
After waiting few days I did not receive my phone hence I called them and write an e-mail to them.
They assurance me to ship the phone in 7-10 working days, however, they did not.

I again wrote to them and called their customer support number but no gain.
Again called and open ticket on their support but now they stop picking my phone.

Invoice #100005917 for Order #100018270

Shipping Information: Shipping Method:
Mr. Arvind Gupta
Wipro Limited
Flat No 301, Sai Shree Enclave
Rama Temple Road
06th Main Road
New Thippasandra
Bangalore, karnataka, 560075
India
T: 9886060880 Free Shipping - Free

Item Sku Qty Subtotal
Nokia Lumia 520 (Black) PRLZQ88 1 Rs. 6,733.33
Subtotal Rs. 6,733.33
Discount Rs. 700.00
Grand Total (Excl.Tax) Rs. 6,033.33
VAT 12.5% (12.5%)
Rs. 841.67
Tax
Rs. 841.67
Grand Total (Incl.Tax) Rs. 6,875.00

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