Complaint Details

Status	:	Closed
Complaint No	:	0024106/2014
Category	:	Computers & Accessories
Date	:	01-05-2014
Subject Line	:	Dejavu Trends - Product Not Delivered
Complainant	:	Sharad Nagda
Address	:	Flat G-2, Bldg 6, Prithvi Brahmand Phase 5, Azad Nagar, Dharmacha Pada,
Complainee	:	www.dejavutrends.com (DejaVu Solutions Ltd/ IBS Bespoke Solutions Pvt Ltd)
Address	:	705 Palm Springs, Next to D-Mart, New Link Road, Malad (W),

Complaint Details
1-May-14



To: The Consumer Complaints Redressal Council (India)

Mumbai



REF: Order ID: 100018194 date: 16-3-14

SUB: Dejavu Trends - Product Not Delivered



I ordered one HP multifunction Printer Model MF1005 under the captioned Order ID with an online retail site www.dejavutrends.com on 16-Mar-2014. I made the full payment of Rs.9989/- using my credit card. I was told that the product will be delivered between 7-10 working days.



Since then I have been regularly following up the matter with the website by emails and helpline number 1800-3000-1177.



After repeated calls to the Helpline 1800-3000-1177 I have received only assurances and flimsy excuses for non-delivery of the product even after 40 days, which I enlist below:


1. There is a huge order backlog;

2. The logistics are in mess;

3. Assurance that it will be delivered within the weekend/ next week - for the last three

weekends - but without giving any reason for delay; and

4. The executives disconnect the phone when asked difficult and pointed questions.


For the last 8 days no one picks up the helpline number. On further investigation on the net, I find that M/s. Dejavu Solutions Ltd., with its office at 24, Apurva Estate, Makwana Lane, Andheri-Kurla Road, Andheri (East), Mumbai 400 059 is the owner of this online company and Dr. Kaustubh Chokshi is one of its Directors. The search also reveals some startling facts. Mr. Chokshi was arrested in October 2010 in some ponzi scheme. You can read this here:



http://pracha2004.blogspot.in/2010/10/recession-hit-techie-firm-dupes.html



and here:



http://www.hindustantimes.com/india-news/mumbai/fraud-at-it-firm-7-held/article1-462905.aspx



Further, investigations show that there are innumerable cases such as mine…people who have paid and not received their products. You can confirm this here: http://www.complaintbox.in/?s=dejavu



From all this one thing that can be safely concluded is that the website and the people behind it are a big scam. What is even more surprising is that the website is still on, is still accepting orders and gullible people are still purchasing and making payments for the same. And, since it is an online company, where people from all over the country can buy, we don’t know how many of such buyers are getting into the trap on a daily basis of this so called online retailer.



Lets assume there are 100-150 customers who purchase daily on this website and with an average sale value of Rs.10000/-, then we come to a figure of atleast Rs. 1000000 to 1500000 daily or Rs. 3 crores to 5 crores easily in a month. This is just a rough estimate, it could surely be more.



That’s not all, this Dr. Kaustubh Chokshi’s company Dejavu Solutions Ltd., also appears in the list of “Companies on the Fastrack” in an article dated 14-Oct-2013. Read it here:



http://www.channelworld.in/fasttrack/deja-vu-solutions



Its surprising whether this publisher ever tried to check the person’s background. And this is not one, there are some more such articles where Mr. Chokshi has projected himself as a Cloud Computing Expert.



Thus, I appeal to Consumer Complaints Redressal Council (India) to please take this matter on an urgent war footing basis so that gullible people can be saved from such cheaters and before the scam becomes a huge one.



Please find attached here to this mail my order confirmation and My Dashboard for order status. I think this will be enough for you to come into action.





Sharad Nagda

snagda@hotmail.com

09324242300/ 09769083448

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