Complaint Details

Status	:	Closed
Complaint No	:	0024127/2014
Category	:	Business & Finance
Date	:	02-05-2014
Subject Line	:	CASE OF SERIOUS CUSTOMER HARASSMENT BY CHARGING HEAVILY FOR XEROX COPIES OF LOAN DOCUMENT AND NOT PROVIDING THE SAME
Complainant	:	Azeem Hashmat
Address	:	SA 3 / 49 R - A SIDDHARTH NAGAR COLONY, HASHIMPUR, LALPUR
Complainee	:	LIC HOUSING FINANCE LIMITED
Address	:	IN FRONT OF CENTRAL HINDU SCHOOL, KAMACHHA, VARANASI

Complaint Details
WE HAVE A LOAN ACCOUNT WITH LIC HOUSING FINANCE LTD AT KAMACHCHA BRANCH, VARANASI, HAVING LOAN ACCOUNT NUMBER 13505005944 IN JOINT NAMES OF MY BROTHER & MOTHER, MR. WASEEM HASHMAT & MRS. KISHWAR BANO RESPECTIVELY, SINCE YEAR 2009.
ON 2ND JANUARY 2014, WE DEMANDED FOR XEROX COPIES OF TITLE DEED & APPROVED HOUSE MAP OF OUR OWN HOUSE, ORIGINALLY SUBMITTED WITH LIC HFL SINCE SANCTION OF THE SAID LOAN.
AND FOR THE PURPOSE THEY CHARGED US WITH TWO SEPARATE FEES EACH OF RS. 1124/-, ONE FOR PROVIDING XEROX COPY OF DOCUMENTS (i. e., TITLE DEED, APPROVED HOUSE MAP, MAP APPROVAL RECEIPT & COPY OF ANY OTHER PAPER SUBMITTED IN ORIGINAL) & THE OTHER FOR PROVIDING LIST OF DOCUMENTS THEY HAVE
*(SCANNED COPIES OF FEE RECEIPTS ARE ALSO ATTACHED HEREWITH AS SUPPORTIVE PROOFS)
SINCE THEN WE HAVE VISITED APPROXIMATELY 6 TO 7 TIMES IN THEIR OFFICE FOR DELIVERY OF THE SAME BUT EACH TIME IN VAIN BECAUSE OF FAILURE TO DELIVER THE FULL AND TOTAL SET OF DOCUMENTS BY THEIR REGIONAL OFFICE OF LUCKNOW.

THIS IS A SERIOUS CASE OF CUSTOMER HARASSMENT & SERVICE PERFORMANCE FAILURE ON PART OF LIC HFL THOUGH THEY CHARGED HEAVILY FOR THE SAME. SO, THIS MATTER SHOULD BE LOOKED UPON VERY CRITICALLY.


WE TRIED FOR LOAN TAKE OVER FROM STATE BANK OF INDIA, FOR WHICH THE BANK HAD A SCHEME OF FLAT PROCESSING FEE OF RS. 1000/- APART FROM INTEREST RATE CONCESSION ON OFFER, AS PART LOAN TAKE OVER CAMPAIGN TILL 31ST MARCH 2014.
BUT, BECAUSE OF THE DELAY CAUSED BY LIC HOUSING FINANCE, WE MISSED THIS EXTREMELY LUCRATIVE OPPORTUNITY, BESIDES LIC HFL MADE US SUFFER ALOT A NUMBER OF TIMES.



WE JUST WANT FULL & GOOD QUALITY XEROX COPIES OF ALL THE DOCUMENTS THAT CONSTITUTE:
1. XEROX COPY OF TITLE DEED (BOTH SIDES OF EACH PAGE).
2. FULL CHART PAPER SIZED XEROX COPY OF APPROVED HOUSE MAP WITH MAP APPROVAL RECEIPT.
3. XEROX COPY OF ANY OTHER DOCUMENT SUBMITTED ALONG; LIKE YELLOW CARD ETC.
4. AND MOST IMPORTANTLY, A LETTER CONTAINING THE LIST OF ALL THE ORIGINAL DOCUMENTS SUBMITTED WITH THEM, ON COMPANY'S PERMISSIBLE LETTER HEAD DULY SIGNED BY THE APPROPRIATE AUTHORITY.
WE DO NOT HAVE ANY PERSONAL GRUDGE WITH ANY ONE, BUT SINCE THREE AND HALF MONTHS HAVE ALREADY ELAPSED & ALSO THEY HAVE CHARGED AROUND RS. 2248/- FOR MERE TWO PAPER REQUESTS, THEY MUST PROVIDE GOOD AND MEANINGFUL SOLUTION BY DELIVERY OF THE SAME IMMEDIATELY LEST ITS TOO LATE.

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