Complaint Details

Status	:	Resolved
Complaint No	:	0024132/2014
Category	:	Telecom
Date	:	03-05-2014
Subject Line	:	Installation of broadband new connection not completed since 15 days of applying
Complainant	:	NEERAJ KUMAR SONI
Address	:	FLAT E2/3 CITADEL SOCIETY GHORPADI
Complainee	:	RELIANCE COMMUNICATIONS
Address	:	pune

Complaint Details
This is regarding a broadband connection application with 2224 INR cheque which I submitted on 16th April 2014.
The same was accepted on 18th April 2014.Since than no action has be taken to complete the installation on broadband internet at my flat.
No one from reliance has visited my flat which is itself at well known locality in Pune.
There are already connections in other flats in society so there doesnt seems to be technical issues.

At the same time , I am continuously following up with reliance staff and customer care but no action is taken.
Reliance promoised to complete the same within 5 days but it has almost 15 days from the day of application submission and
in between I called customer care and their representatives multiple times.
Please find attached connection details and communication references.

Also the behaviour of the staff who is involved in this connection setup is not good.
I am dealing with
Samadhan +91 9049031654
Shivaji +91 9326985208
&
Customer Care for Reliance broadband

broadband details:-

1. CAF no.:17800034351795
2. Subscriber ID/s :384253160210
3. Name (Customer Name) :MR NEERAJ KUMAR SONI
4. Address (Customer Address) :FLAT NO 3 1ST FLOOR BLD -E-2 CITADEL HSG SOC. B.T. KAWADE RD GHORPADI
5. Alternate contact no. :9765000127
6. e-mail ID :neerajsoni19@gmail.com
7. Services Opted :Broadband
8. Rate Plan: :WICF549Q

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