Complaint Details

Status	:	Closed
Complaint No	:	0024141/2014
Category	:	Travel
Date	:	04-05-2014
Subject Line	:	Unprofessional Service by Musafir.com
Complainant	:	Akash Agrawal
Address	:	Mumbai
Complainee	:	Musafir.com
Address	:	Mumbai

Complaint Details
I had booked a Spice jet flight from mumbai to bangalore with reference no m-77gw via Musafir.com. The same got rescheduled from 9.50am to 7.30am.. I was not given any intimation about the same. Also, after calling the help line number they tell me that the airline (Spicejet) is suppose to inform directly. I had given my personal mail id while booking the ticklets despite that musafir mentioned its own id for communication on the booking. Now still they say that airline should have communicated. I have never experienced such an unprofessional service in my life. I have booked through makemytrip and they do inform incase of any changes. After calling five times and speaking to 5 people and being on hold for more than 20mins i get the reply that we cant do anything. I was on a holiday trip with family and was going to mysore from bangalore on the same day. Some how after speakingto spice jet i could get a flight to coimbatore. My bangalore cab had to be cancelled and hence I had requested musafir for cab from Coimbatore to mysore that was denied upfront. They asked me to mail and complain, i did the that also immediately but no feedback from Musafir yet. Also i was told that we have no information of any changes in flight timing thats even more absurd. I had to incur 5000 rs plus my entire day got spoiled. I want to complaint against musafir. I hope the same would be heard.

Replies