Complaint Details

Status	:	Closed
Complaint No	:	0024158/2014
Category	:	Consumer Goods
Date	:	05-05-2014
Subject Line	:	6 days from purchase: AC cooling v. less
Complainant	:	Shubhankar Banerjee
Address	:	Gurgaon
Complainee	:	Hitachi Home & Life Solutions Indla Ltd.
Address	:	Shop No. 11, MGF The Plaza Mall, MG Road

Complaint Details
I purchased a Hitachi AC : RAW318KUD, which is a 1.5 Ton, 3 Star Window AC, on 30/4/2014 from Malhotra Enterprises at MGF the Plaza Mall, MG Road.
It was delivered on 1st May 2014, and installed at 11 pm night (which should have been installed in the day time).

Adding to my inconvenience, the AC did not work as desired and we could not get good cooling at all.

My address is :-
First Floor, House No. 1074/3, Gali No 3,
Rajeev Nagar East,
Near Kanwar Public School,
Gurgaon, Haryana 122001
The service engineer had come and reported that the AC Coolant Gas has leaked and told that he would try to fix that ASAP; but that Sunday would be a holiday : and I should expect a solution only on Monday !!

When I asked the dealer Malhotra Enterprises, to replace the AC, he told that the warranty for the Gas leakage is only for 3 months & in case the Gas leaks after 3 months, I would be required to pay up for the Gas refill !.

Now it is my dilemma that even after 6 days of my purchase, my AC does not work. Further there is no escalation point for the mails sent to HITACHI. Is there a way by which I could return the AC and get a refund ? I am very sad to see this quality from Hitachi, which was told to me as one of the best AC brand

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