Complaint Details

Status	:	Closed
Complaint No	:	0024164/2014
Category	:	Consumer Goods
Date	:	05-05-2014
Subject Line	:	Pathetic After Sales service & Customer Service
Complainant	:	Abraham K George
Address	:	E-1005, The Gardens Apartments, Magadi Road
Complainee	:	Whirlpool India Ltd
Address	:

Complaint Details
I purchased a new Whirlpool Refrigerator on Thursday, May 01st, 2014, from E-Zone, Bangalore. The new Fridge was delivered to my residence on Friday, May 02nd, 2014. Till date (Monday, May 05th, 2014), no one has come from Whirlpool Service Centre for Demo / Installation of the Appliance. Also, I was informed by the Dealer (eZone), at the time of purchase of new Refrigerator, that a Vendor would come to my residence and take away the old fridge. Till date, no one has come, and, there is hardly any space in my small apartment to accommodate two refrigerators.

Past 3 days, I have made several unsuccessful attempts to reach the phone numbers 080-60008558 and 18601804558. It is very difficult to connect; and, if I connect, I am unable reach anyone at Customer Service Center.

Unfortunately, I do not have any escalation mechanism or phone numbers of Senior Officers.

Please help - I am angry, frustrated and feel completely cheated by Whirlpool India.

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