Complaint Details

Status	:	Resolved
Complaint No	:	0024194/2014
Category	:	Consumer Goods
Date	:	08-05-2014
Subject Line	:	Non-delivery of product after urgent complete payment
Complainant	:	Shanker
Address	:	New Delhi
Complainee	:	Eureka Forbes
Address	:

Complaint Details
I had ordered the above-said model 5 days back and had urged quick response because my previous aquagard filter had conked out and I had no water in the house. I was asked to make payment right away, and promised delivery of the product within 24 hours of making the payment. However, now I have been waiting for 3 days. There seems to be huge miscommunication between order takers, call centre employees and the delivery makers. In the end the customer suffers. I have been calling and talking to a Mr. Sudershan, and according to him I should have got delivery latest by Tuesday evening. Now how long do I have to wait - first for delivery and then for installation! I feel i made a mistake in ordering A Eureka Forbes product!

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