Complaint Details

Status	:	Closed
Complaint No	:	0024197/2014
Category	:	Entertainment & Recreation
Date	:	08-05-2014
Subject Line	:	Refund of downpayment made for membership after cancellation
Complainant	:	Dr Naresh Gill
Address	:	4/9, Swastik Building, J J Hospital Campus, Byculla,Mumbai
Complainee	:	Sterling Holidays
Address	:	223-225, Second Floor, B Wing, Chintamani Plaza,Mathuradas Vasanji Road, Chakala, Andheri (East)

Complaint Details
I made downpayment for membership of Rs 20,644/ on 25/10/2013, on assurance of that if I do not want the membership can tell him within 3 days, he will not process the application and will refund immediately. I called him within the stipulated time and also emailed regarding cancellation to him on 30/10/13 and @ feedback@sterlingholidays.com on 8/11/2013. I got an autoresponse mail stating that my grieviance will be redressed in 2 days. after that i repeatedely mailed them but got no response. In January, after my mail of filing in consumer forum, the contacted me through Ms Amreen Shaikh, She assured me that I will get refund but I have not got it yet. In the mean time, they processed my apllication and kept calling for due EMIs for membership.

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